Paying your water bill to the Cucamonga Valley Water District (CVWD) is easy when you use their online payment system The online bill pay offers a convenient way to review your water usage and charges, enroll in paperless billing, set up automatic payments, and more. Read on to learn all about how online bill pay with CVWD works
Registering for Online Bill Pay
To get started with CVWD online bill pay, you first need to register for an account on their InvoiceCloud online payment portal. Registration only takes a few minutes You’ll need your CVWD account number, social security number, and email address to sign up.
Once registered, you can log into InvoiceCloud anytime to view your account details, see your current and past billing statements, set up paperless billing, enroll in autopay, and make one-time payments on your account.
CVWD offers online bill pay through InvoiceCloud to make the process quick, easy, and secure. InvoiceCloud allows you to store your payment information securely on their PCI-compliant system so you don’t have to re-enter it each time.
Viewing Your Bill and Usage
One of the key benefits of CVWD online bill pay is getting instant access to your account details and usage information. When you log into InvoiceCloud, you’ll see your current account balance and due date right on the dashboard.
You can click into each individual billing statement to see a detailed breakdown of the charges including water usage, sewer, recycled water, and any additional fees. Seeing the usage details helps you understand the charges and make adjustments to your water consumption if needed.
Enrolling in Paperless Billing
Tired of receiving a paper bill in the mail each month? With CVWD online bill pay you can easily enroll in paperless billing and receive your statement electronically instead.
To enroll, simply log into InvoiceCloud and click the “Go Paperless” button. Confirm your email address and you’re all set. You’ll receive an email each month letting you know when your new eBill is ready to view. This cuts down on paper waste and makes it easier than ever to pay your bill since you can pay directly through the emailed invoice.
Setting Up Automatic Payments
One of the most convenient features of CVWD online bill pay is the ability to enroll in autopay. With autopay, the amount due on each monthly statement is automatically charged to your credit card or bank account.
To enroll, log into InvoiceCloud, click “AutoPay” on the left side menu, and enter your payment information. You can select the payment date that works best for you each month. Autopay gives you peace of mind knowing your bill is always paid on time, helping you avoid late fees.
Making One-Time Payments
If you prefer not to enroll in autopay, you can still fully take advantage of CVWD online bill pay by making one-time payments through InvoiceCloud each month.
To make a one-time payment, log into your InvoiceCloud account, select the amount due, enter your credit card or bank account information, and click pay. The online payment portal is secure and processes the payment instantly. You’ll receive a confirmation email with the payment details.
One-time payments give you the flexibility to log in and pay each bill manually as it becomes available each month. It only takes a minute so it’s still very convenient!
Paying by Phone
If you prefer to speak to a live representative, CVWD still has you covered. In addition to online payments, you can also pay your water bill over the phone. Just call 855-654-CVWD (2893) and follow the prompts to make a payment using your credit card.
Phone payments allow you to take care of your bill without having to log into the online system. However, you won’t have access to view your full statement details and account history like you can online.
Signing Up for High Usage Alerts
Do you cringe when you get your water bill after a particularly hot month? With CVWD online bill pay you can get ahead of high charges by signing up for usage alerts.
Log into InvoiceCloud, click “Notifications” on the left, and set your threshold for daily usage. If your usage exceeds that amount, InvoiceCloud will send you an email or text alerting you to the high usage so you can identify any leaks or other issues early on before it results in a costly monthly bill.
Understanding Equal Monthly Payments with Level Billing
Large fluctuations in your water bill from month to month can make it hard to budget. This is where CVWD’s Level Billing Plan comes in handy.
With Level Billing, your annual water and sewer charges are broken up into equal monthly payments for 11 months out of the year. On the 12th month you’ll receive a settlement bill for any remaining balance on your account.
Level Billing helps avoid surprises by keeping your bill consistent. Give CVWD customer service a call to enroll. Just keep in mind you’ll still be responsible for paying your total usage charges annually.
Avoiding Late Fees and Disconnection
When paying your CVWD water bill online, be sure to pay the amount due by the due date listed to avoid late payment penalties. Late fees are 1.5% on balances over $20.
If your account becomes past due, CVWD may issue a Disconnection Notice threatening to shut off your water service if the overdue amount isn’t paid. Make sure to pay the past due bill immediately online or via phone to avoid actual disconnection, which incurs a $50 charge to resume service. Avoid penalties and service interruption by paying on time!
Keeping Your Account in Good Standing
As long as your account remains in good standing, you can enjoy all the benefits of CVWD’s online bill pay system via InvoiceCloud. This includes paperless billing, autopay, high usage alerts, online payments, and more.
A few tips for keeping your account in good standing:
- Pay your bill in full and on time each month
- Avoid late payments and disconnection notices
- Make payments online or by phone promptly if you receive a past due notice
- Update your contact information with CVWD when it changes
- Monitor your usage and report any leaks or other issues immediately
Stay on top of your account and take advantage of the convenient online bill pay options to manage your CVWD service with ease!
Contacting CVWD Customer Service
If you have any issues using the online bill pay system or questions about your water service, don’t hesitate to reach out to CVWD’s customer service team for assistance.
You can contact customer service by phone at 855-654-CVWD (2893) Monday through Thursday from 7am to 6pm. The office is closed on Fridays.
You can also email questions or documentation to CVWD’s customer service email address listed on their website. A representative will get back to you promptly.
The CVWD team is available to help with bill pay questions, starting or stopping service, reporting leaks, understanding your charges, enrollment in special payment programs, and any other water service needs.
Conveniently Manage Your Cucamonga Valley Water Service
Paying your water bill doesn’t need to be a hassle. CVWD offers user-friendly online bill pay options that make it quick and easy to take care of your monthly charges. Sign up for paperless billing, set up autopay, monitor your usage, and make one-time payments as needed.
Don’t wait until you get a paper bill in the mail. Take control of your CVWD account today by registering for online bill pay through InvoiceCloud. In no time, you’ll be seamlessly managing your Cucamonga Valley water service from your smartphone, tablet, or computer!
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FAQ
How do I pay my cucamonga Valley Water District bill by phone?
If you’d rather pay your bill over the phone, you can call 855-654-CVWD (2893) and use a Visa, Mastercard, or Discover card.
Where does Rancho Cucamonga get its water?
Can you drink tap water in Rancho Cucamonga?
We meet all standards set by the U. S. Environmental Protection Agency, State Water Resources Control Board, and California Department of Public Health (DPH).