At Alderwood Water & Wastewater District, we make paying your bill quick and convenient through several options – online by phone in person, or by mail. Read on for the details on how to pay in the way that works best for you.
Paying Online
Paying online at awwd.com is the easiest and most efficient way to pay your water/wastewater bill. Our online payment system is available 24/7, so you can pay anytime day or night.
To pay online, you’ll first need to set up an online account on our website. You’ll need your account number and an email address. Once your account is created, you can log in anytime to view and pay your bill.
We accept all major credit/debit cards, checks, PayPal, Venmo and more You can also set up automatic payments so your bill gets paid automatically each month
Benefits of paying online:
- Secure – Your data is encrypted for safety
- Fast – Payments process instantly
- Paperless – No checks or stamps needed
- Mobile – Pay on your smartphone/tablet
- Automatic – Set and forget recurring payments
Paying online is the most efficient way to stay on top of your bill and avoid late fees
Paying by Phone
You can also pay your Alderwood Water & Wastewater bill over the phone by calling toll-free 1-866-899-1313. This automated payment line is available 24 hours a day, 7 days a week.
To pay by phone, you’ll need to enter your account number and zip code. You can then make a payment using Visa, Mastercard or Discover credit/debit cards.
After entering your payment info, you’ll receive a confirmation number for your records. Payments made before 5pm on a weekday will typically process the same day.
Benefits of paying by phone:
- Convenient – Call anytime 24/7
- Quick – Takes just a few minutes
- Secure – Card data is encrypted
- Confirmation – Get a reference number
- Mobile – Call from anywhere
Calling in your payment is a fast, easy option when you need to pay quickly and don’t have computer access.
Paying by Mail
To pay your water/wastewater bill by mail, simply send your check or money order to:
Alderwood Water & Wastewater District
PO Box 35113
Seattle, WA 98124-5113
Please be sure to include your account number on the check or include your payment stub from the invoice. This ensures your payment gets applied to the correct account.
Mail your payment at least 7-10 days before the due date listed on your bill. This provides enough time for the postal service to deliver it. Payments received after the due date will incur late fees.
Tips for paying by mail:
- Include account number on check
- Mail 7-10 days before due date
- Use standard letter envelope
- Send check or money order
- Double check address is correct
Mailing a paper check remains a simple option for paying your bill, though online and phone payments process much quicker.
Paying In Person
You can also pay your Alderwood Water & Wastewater bill by visiting our office in person at:
Alderwood Water & Wastewater District
3626 156th St SW
Lynnwood, WA 98087
Our office hours are Monday – Friday, 8am – 4:30pm, excluding holidays. When visiting to pay your bill, you can pay using cash, check, money order or credit/debit card. You’ll receive a printed receipt.
There is also a 24 hour drop box located outside our office where you can drop off check or money order payments after hours. Please be sure to include your payment stub or write your account number on the check.
Benefits of paying in person:
- Get printed receipt
- Pay with cash if needed
- Speak with customer service staff
- After hours drop box available
Visiting our office allows you to speak with staff and get same-day receipt when paying, but requires traveling to our office during business hours.
Avoid Late Fees
With Alderwood Water & Wastewater District, bills are due 21 days after the billing date. Any bill not paid by the due date will incur late fees.
If your account becomes past due, you may receive notices regarding disconnection of service. To avoid late fees or disruption of service, be sure to pay your bill on time using one of the payment options covered in this article.
Online bill pay is the most reliable way to never miss a payment due date. But no matter which option you choose – online, phone, mail or in person – be sure to pay your bill before the 21 day due date. This keeps your account in good standing and avoids unnecessary late charges.
Payment Arrangements
If you are unable to pay your full balance by the due date, Alderwood Water & Wastewater offers payment arrangements in select cases. This allows you to pay an outstanding balance over an extended period.
To qualify for a payment arrangement, you must:
- Have a financial hardship preventing bill payment
- Set up the arrangement in writing before due date
- Get landlord authorization if you are a tenant
- Adhere to the customized schedule of installments
Payment arrangements are made on a case-by-case basis depending on your situation. Contact our customer service department for more information on qualifications and setting up a payment plan.
Extended payment arrangements allow customers undergoing financial difficulties to pay off balances over time while avoiding disruption of service. Payment plans must be formalized in writing.
Assistance Programs
In addition to payment arrangements, Alderwood Water & Wastewater partners with several community organizations that may be able to provide bill payment assistance if you are undergoing financial challenges.
Some of the assistance programs include:
- LIHEAP – Helps pay home energy bills
- Salvation Army – Offers one-time emergency relief
- St. Vincent de Paul – Can help with utility bills
- Lutheran Community Services – Bill assistance for seniors
- Hopelink – Financial assistance for qualifying customers
Contact these organizations directly to learn about eligibility and apply for utility bill assistance. Planning ahead is key – allow time for the agency to process applications and send payment to us before your due date.
For a full list of Alderwood’s community assistance partners, visit our FAQ page. Our customer service team can also direct you to resources.
Communicate with Us
At Alderwood Water & Wastewater, our customers are our top priority. We understand financial difficulties can arise unexpectedly. If you anticipate having trouble paying your bill on time, please contact us right away.
Our customer service team is available to help set up payment plans, connect you with assistance programs, and find solutions. The sooner you can communicate with us, the more options are available to avoid disruption of your service.
No matter your situation, we have payment methods and assistance programs to help. We aim to keep your water flowing and wastewater service uninterrupted. Please reach out so we can find the right bill payment solution for you.
Frequently Asked Questions
What is the quickest way to pay my bill?
The fastest option is paying online through our website. Online payments process instantly, allowing you to avoid late fees.
When is my bill due?
Bills are due 21 days after the billing date printed on your invoice. Pay by this due date to avoid late charges.
What if I can’t pay my full balance?
Contact us to set up an extended payment plan if you are undergoing financial hardship. Payment arrangements allow you to pay the past due balance over time.
What forms of payment do you accept?
We accept all major credit cards, checks, cash and money orders. See the first sections of this article for details on payment methods.
What if my payment will be late?
Contact our office immediately if your payment will miss the due date, so we can discuss arrangements and avoid service interruption.
Where can I get bill payment assistance?
We partner with several local organizations that may offer bill payment help for qualifying customers facing financial challenges. View our FAQ page for the list.
Can I set up automatic bill pay?
Yes! Automatic payments can be set up through our online bill pay system. This ensures you never miss a payment.
Paying your water/wastewater bill on time is important, but we know circumstances arise. Please reach out if you need assistance – we’re here to help keep your service flowing.
