Located in Northwest Illinois, Jo-Carroll Energy (JCE) is a not-for-profit electric cooperative providing services to over 18,000 homes, farms and businesses. Paying your JCE electric bill conveniently online is quick and easy. Read on to learn the process for accessing your account, making payments, setting up autopay and more.
Registering for an Online Account
To start using JCE’s online bill pay system
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Go to jcecoop,com and click on “My Account”
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Choose “Create New User” under the login fields
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Enter your JCE account number, email, phone number and password
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Accept the terms and conditions
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Click “Create New User” to submit your details
Once registered, you can sign in anytime to manage your electric account online.
Logging In to Your Account
To access your JCE online account after registering:
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Visit jcecoop.com and click “My Account”
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Enter your username and password
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Click “Sign In” to access your account dashboard
Your personalized dashboard will display your account details, balance due, payment history, energy usage, profile settings and more.
Viewing Your Electric Bill
To examine your latest JCE electric bill:
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Sign in to your online account
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Locate the “Billing & Payments” section
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Choose “Billing” from the menu
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Select the account you want to view
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Click on “Bill History”
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Open your current bill to see the full details
Review charges for electric service, fees, account credits, meter readings, kWh usage and total amount due for proper bill verification.
Paying Your Bill Online
JCE offers a few quick options for paying your electric bill digitally:
One-Time Payment
To make a single bill payment:
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Go to “Billing & Payments”
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Select “Payments”
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Choose “Schedule a Payment”
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Enter payment amount for your electric bill
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Pick payment method – credit/debit card or bank account
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Submit your payment details
You’ll receive a confirmation email when the payment is processed.
Recurring Payments
To setup autopay:
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Navigate to “Auto Payments”
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Choose your start date, frequency and payment amount
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Enter your credit card or bank account information
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Click “Add New Auto Payment Account”
Your bill will now be paid automatically each month on the due date.
Payment Methods Accepted
JCE offers several ways to pay your electric bill digitally:
- Debit/Credit Card – Visa, Mastercard, Discover
- Electronic Check – Use checking/savings account
Card payments incur a small processing fee. E-checks avoid extra fees.
Benefits of Paying Online
Paying your JCE electric bill through the online member portal provides many perks:
- Convenience – Pay anytime 24/7
- Control – Setup recurring automatic payments
- Security – Data encrypted to protect privacy
- Savings – Avoid late fees by paying on time
- Accessibility – Manage account from any device
- Paperless – Reduce waste and clutter
- Notifications – Payment confirmations and reminders
- Efficiency – Payments processed instantly
Online bill pay makes managing your JCE electric account quick, easy and secure.
Paying on Mobile Devices
JCE’s online bill payment system is mobile-optimized for paying your electric bill on smartphones and tablets. The simplified menus and large buttons are ideal for small screens allowing you to:
- Check your account balance
- View current and past billing statements
- Make one-time payments
- Setup recurring autopay
- Update payment methods
- Receive bill reminders
With mobile access, pay your JCE bill anywhere without having to wait until you get home to a desktop computer. Mobile bill pay provides flexibility.
Account Alerts and Notifications
To stay on top of your JCE electric account, you can enable email or text notifications:
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Click your profile icon and select “Notifications”
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Choose your contact preferences
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Pick notification frequency and types
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Save your alert settings
Handy notifications JCE offers include:
- Bill ready alerts
- Payment received confirmations
- Due date reminders
- Past due notices
- Outage updates
Get automatic updates on your electric account directly on your phone or in your email inbox.
Going Paperless
Sign up for paperless billing to reduce waste and clutter:
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Login to your JCE online account
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Click your profile picture
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Choose “Paperless Billing”
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Select paperless option
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Confirm your enrollment
Access and pay bills digitally rather than receiving mailed paper statements each month. Paperless billing ensures on-time delivery too.
Getting Billing Support
If any electric account questions come up, JCE members have a few ways to get help:
- Phone – Call 800-858-5522 Monday through Friday 7:30am to 4pm
- Email – Email [email protected] for billing support
- Chat – Talk to an agent through online chat
- FAQs – View common questions and answers
JCE’s member services team can help with bill clarification, managing your account, payment assistance, reporting outages, and more.
Avoid Late Fees
JCE electric bills are due by the 25th of each month. Late payments incur a penalty fee. Avoid charges by paying on time.
Setting up autopay through the online portal provides the most reliable method to never miss a due date. You can also enable text/email reminders for extra assurance. Keeping your account current helps maintain service and qualify for payment plans if needed.
Paying your JCE electric bill online is fast, easy and convenient. Manage your co-op account anytime through the member portal with secure access on any device.
Frequently Asked Questions
What are the ways I can pay my JCE electric bill online?
You can make one-time payments or set up recurring automatic payments by debit/credit card or e-check.
What is the monthly due date for JCE electric bills?
Bills are due by the 25th of each month to avoid late fees.
Is there a fee for paying by debit/credit card online?
Yes, a small processing fee applies to card payments to cover transaction costs.
How long does an online payment take to process?
Online payments typically process instantly so your account is paid on time.
Can I receive paperless billing instead of mailed statements?
Yes, you can opt into paperless billing through your online account dashboard to go green.
What if I’m moving – can I start/stop service online?
Yes, you can easily start and stop electric service through your online member account portal.
Paying your JCE electric bill online is simple, fast and secure. Take advantage of the convenient account tools to easily manage billing and payments from anywhere.
