Having access to clean water and reliable sewer service is essential for any home or business. As a customer of Boston Water and Sewer Commission (BWSC), it’s important to pay your water and sewer bill on time each month. This article outlines the various ways BWSC customers can pay their water and sewer bills conveniently.
Online Payment Through MyAccount
The easiest way for most BWSC customers to pay their water and sewer bill is online through MyAccount. This secure online portal allows you to:
- View current and past water bills
- Make one-time payments
- Set up recurring auto-pay
- Check account balance
- Update account and payment info
- Access billing history
To use MyAccount, you first need to register at https://www.bwsc.org/residential-customers/billing-info-and-assistance/my-account. Have your 7-digit account number and 6-character activation code ready. These are printed on your paper bill.
Payment Methods
MyAccount allows you to pay your water and sewer bill using
- Debit or credit card
- Electronic check from checking account
- BWSC autopay with bank account
Cards accepted include Visa Mastercard, Discover and American Express.
Benefits of Online Bill Pay
Paying online through MyAccount offers many advantages:
- Convenient – Pay anytime, anywhere
- Fast – Instant payment processing
- Secure – Encrypted transactions
- Organized – Payment history in one place
- Eco-Friendly – No paper bills required
- Control – Set up recurring payments
With the MyAccount portal, you can take control of your water and sewer bill payments
Paying by Phone
If you prefer to pay your water and sewer bill over the phone, BWSC provides a toll-free automated payment line.
To make a payment by phone, dial 1-844-BWSC-PAY (1-844-297-2729). This automated system is available 24/7 and allows you to:
- Check your account balance
- Make a one-time payment with debit/credit card or checking account
- Set up recurring payments
Live customer service agents are also available at 617-989-7800 if you need help or have questions about paying by phone.
Tips for Paying by Phone
Follow these tips for a smooth phone payment process:
- Have account number, amount, and payment info ready
- Call during non-peak times to avoid hold times
- Write down confirmation number
- Update account if payment method changes
- Contact BWSC with any payment issues
Though not as fast as online payments, the phone payment option is convenient if you prefer talking to a live representative.
Paying Your Water Bill by Mail
Paying your BWSC water and sewer bill by physical check through the mail is still an option.
To pay by mail, send your check or money order to:
BWSC
PO Box 55894
Boston, MA 02205-5894
Write your 13-digit account number clearly on the check or money order. Allow 5-7 business days for mailed payments to process.
Mailing Tips to Avoid Late Fees
To ensure your mailed payment arrives on time, follow these tips:
- Mail at least 7 days before due date
- Use first-class postage
- Include payment stub from bill
- Write account number legibly
- Consider certified mail with tracking
- Contact BWSC if payment may be late
While slow, mailing a physical check works if you prefer paper payments or don’t have online access.
Paying in Person
For last-minute payments, you can pay your BWSC water bill in person at select retail locations. BWSC has partnered with Walmart MoneyCenters to allow in-person cash payments.
To make an in-person payment, simply:
- Go to any Walmart MoneyCenter
- Provide your BWSC account number
- Pay with cash, pin debit, or debit/credit card
- Get a receipt as proof of payment
This option is only available for last-minute payments before the due date. Online and phone payments are best for routine bill pay.
Payment Assistance Programs
If you are having trouble paying your BWSC water and sewer bill on time, payment assistance programs are available, including:
- Customer Hardship Program – Reduced rates based on financial need
- Arrearage Management Program – Payment plans for past-due balances
- Low-Income Sewer and Water Assistance – Bill payment help for qualified households
Contact BWSC at 617-989-7000 to learn more about bill assistance programs.
Summary of Bill Pay Options
- Online – MyAccount portal
- Phone – Automated 1-844-BWSC-PAY or live agent at 617-989-7800
- Mail – Send check to BWSC PO Box
- In-Person – Pay at Walmart MoneyCenter
Plus, bill assistance programs are available for those in need.
Having flexible payment options makes it easy for all customers to keep their water and sewer account current. Paying online through MyAccount is the fastest and most convenient method for most people. But BWSC also provides phone, mail, and in-person payment alternatives to suit different needs and preferences.
Keeping your water and sewer bill paid helps ensure uninterrupted service while maintaining good standing with BWSC. Use one of the payment options above to handle your bill conveniently each month. Reach out to BWSC if you need assistance or have any questions about your account.
BWSC’s New Customer Portal – Quick Tour
FAQ
Who runs Boston water and Sewer?
More than a million people use the Boston Water and Sewer Commission’s (BWSC) drinking water and sewer services every day. It is the oldest and largest system of its kind in New England.
How much is water and sewer in Springfield MA?
Water Rates for Fiscal Year 2024Residential$7. 51 per 100 cubic feetInstitutional$7. 51 per 100 cubic feetMunicipal$7. 51 per 100 cubic feetCommercial$8. 26 per 100 cubic feet.
Where can I pay my water rate?
Any of our 11,500 Post Office branches and some Payzone stores let you pay your water bill over the counter.
What does the Boston Water & Sewer Commission do?
We operate and protect Boston’s water and sewer systems. Since it was founded in 1977, the Boston Water and Sewer Commission has served more than a million residents, workers, students, shoppers, conventioneers, hospital patients, and visitors with water and sewer services every day. LEARN MORE ABOUT THE COMMISSION.
How do I pay my Boston water and sewer bills online?
Online bill payment from the Boston Water and Sewer Commission (BWSC) is simple and quick, so people don’t have to go to the BWSC office to pay their bills. Following this detailed guide, we will show you how to pay your Boston water and sewer bills online through the BWSC website and online portal.
How do I pay my BWSC water and sewer bill?
You can pay your water and sewer bills at the BWSC headquarters, where the payment counter is open Monday through Friday from 9:00 AM to 5:00 PM. This is the easiest way to pay. You will need to bring your latest bill and wait in queues to make the payment. This takes more time than paying online.
How do I make a payment at BWSC?
There is no fee for customers who pay with cash, an electronic check, or a check sent through the mail. You can use your checking or money market account, debit card, or credit card to make electronic payments by going to the “My Account” page. BWSC accepts MasterCard, VISA, and Discover.
How do I make a payment?
Once logged in, click on “Pay Bill” or “Make Payment” option. Select the account you want to pay for. Enter the amount due as shown on your latest bill. Choose your preferred payment method – credit card, debit card, or bank account. Enter your card or bank account details as required. Carefully review the payment details before submitting.
How can I pay my BWSC bill as a guest?
To pay your BWSC bill as a guest, click the QuickPay button below. You don’t need to log in to use this service. Hello, and welcome to BWSC’s QuickPay! To pay your bill as a guest, just click the button below.