How to Pay Your Water Bill in Farmers Branch, TX

Living in Farmers Branch, Texas? Then you know how important it is to keep your water service flowing by paying your city water bill on time each month. The city provides high-quality drinking water to residents and businesses, but of course this valuable service comes with a cost.

Thankfully, Farmers Branch offers several ways for you to easily pay your water utility bill. In this article I’ll outline the various payment options available and provide tips for keeping your account in good standing.

Online Bill Pay

The fastest and most convenient way to pay your Farmers Branch water bill is online through the city’s website. Simply go to www.farmersbranchtx.gov and click on “Online Payments” at the top of the homepage.

This will direct you to the online payment portal where you can log in or register for an account. Once logged in, you can view your account balance, billing history, and make secure online payments using a bank account, credit card, or debit card.

Online payments process instantly and you’ll have peace of mind knowing your water bill is paid on time. Just be sure your account information is up to date for proper payment application.

Pay by Phone

In addition to online payments, the city allows water utility customers to pay bills over the phone. To make a payment, call 972-919-2546 and select option 2 for the Utility Billing Department.

When prompted, enter your 10-digit utility account number and follow the voice instructions to make your payment. Have your credit/debit card or checking account information ready to complete the process. Payments made over the phone get applied to your account right away.

Pay by Mail

Paying your water bill through the mail is always an option as well. Simply write a check or money order payable to “City of Farmers Branch” and mail it to:

City of Farmers Branch
Attn: Utility Billing
13000 William Dodson Pkwy
Farmers Branch, TX 75234

Make sure to include your remittance stub from your water bill to ensure proper payment crediting. Allow 7-10 business days for your mailed payment to reach the city and be applied to your account.

In-Person Payments

For those who prefer to pay bills in person, you can stop by Farmers Branch City Hall located at 13000 William Dodson Parkway. The Utility Billing office is open 8am to 5pm Monday through Friday.

When you arrive, get in the payment line and let the clerk know you’re there to pay your water bill. Have your account information and payment ready. You can pay with cash, check, money order or credit/debit card. The clerk will process your payment and provide a receipt.

Recurring Auto-Pay

For hassle-free bill payment, enroll in the city’s automatic payment program. This automatically withdraws funds from your bank account each month to pay your water bill on the due date.

To sign up, complete the auto-pay authorization form available on the city website and attach a voided check. Mail the form to the Utility Billing office or drop it off in person at City Hall. Then you can sit back and relax knowing your bill is paid every month!

Payment Assistance Programs

If you’re having trouble paying your water bill, Farmers Branch offers payment assistance programs to qualifying households. These programs provide discounts and extended payment plans to help manage utility bills.

Contact the Utility Billing office to learn about eligibility and how to apply. Bring income documentation and your account information. The utility staff can explain available assistance options to help lower your monthly water expenses.

Avoid Late Fees

To avoid late fees on your Farmers Branch water bill, make sure to pay the total amount due by the due date printed on your statement. Mark your calendar with the due date as soon as you receive the bill in the mail.

If an emergency prevents you from paying on time, call the Utility Billing office right away before the due date passes. They may be able to grant a short-term extension or arrange a payment plan. This is far better than incurring late fees.

Notification of Disconnection

If your water bill falls too far past due, Farmers Branch will issue a disconnection notice. This is typically sent out when an account is 60 days overdue. The notice provides a disconnection date if the past due balance is not paid.

If you receive a disconnection notice, immediately contact Utility Billing to make payment arrangements. Disconnected water service due to non-payment will also incur a reconnection fee when service resumes. Avoid termination by keeping your account current.

Closing Your Utility Account

If you’re moving away from Farmers Branch, you must close out your water account with the city. Contact Utility Billing at least 3 days before your move date to schedule a final meter reading. This will finalize the account balance owed including any prorated partial month charges.