A Guide to Paying Your Coles-Moultrie Electric Bill

When you get reliable electric service from Coles-Moultrie Electric Cooperative (CMEC), paying your bill on time is important. Fortunately, CMEC offers several convenient payment options to fit any schedule and preference This guide covers everything you need to know to pay your CMEC electric bill with ease

Why Paying on Time Matters

Before reviewing payment methods, let’s look at why timely bill payment matters

• Avoid late fees – Pay by the due date to prevent penalties

• Maintain service – Overdue bills can lead to disconnection.

• Establish credit – Payment history helps build your credit score.

• Get assistance – Payment plans help during financial hardship.

• Plan spending – Know your balance to effectively budget.

• Support operations – Revenue keeps co-op equipment/services running.

Paying CMEC bills fully and on time benefits both you and your local co-op. Now let’s explore the flexible payment options available.

CMEC Payment Options

CMEC offers several payment channels to fit your needs and schedule:

SmartHub App and Website

The SmartHub web portal and mobile app allow online payments 24/7. You can pay one-time or set up recurring payments. SmartHub also provides account management, billing history, and energy use monitoring.

Phone Payments

Call 1-217-235-0341 or toll-free 1-888-661-2632 anytime to pay by phone. You can use credit/debit cards, checking, or savings accounts.

Mail-In Payments

Send a check or money order with your payment stub to:

Coles-Moultrie Electric Cooperative
P.O. Box 709
Mattoon, IL 61938

Allow 5-7 days for mailed payments to process.

In-Person Payments

Visit the CMEC office at 104 Dewitt Ave. East in Mattoon during business hours to pay by cash, check, credit/debit card, or money order.

Auto Pay

Sign up to have payments automatically drafted from your bank account each month through SmartHub.

Payment Arrangements

Those facing financial hardship can call to discuss eligibility for payment plans or extensions.

Paying Your CMEC Electric Bill Step-by-Step

Here are the basics for using CMEC’s top payment options:

SmartHub Payments

1. Visit smarthub.cmec.coop or download the SmartHub app

2. Log into your account

3. Select “Pay Now” and enter payment info

4. Verify payment details before submitting

5. Receive instant payment confirmation

Phone Payments

1. Call 1-217-235-0341 or 1-888-661-2632

2. Provide account information and payment method

3. Enter credit/debit card details or checking/saving account info

4. Verify payment amount before submitting

5. Receive a confirmation number

Mail-In Payments

1. Write payment amount on your bill stub

2. Make check or money order payable to CMEC

3. Mail stub and payment to CMEC’s PO box

4. Payments process within 5-7 business days

Convenience and Flexibility

From SmartHub to mail-in checks, CMEC gives you options to pay your electric bill your way. Online, phone, automatic, and in-person payments let you choose what works best for your needs and schedule. Most methods provide instant payment confirmation so you have peace of mind your CMEC bill is paid.

Avoid Late Payments with Reminders

It’s easy to forget a bill when life gets busy. To help avoid late electric payments, take advantage of convenient reminders:

• Enroll in text or email alerts through SmartHub

• Mark your calendar when you receive a new bill

• Display your latest bill in a visible spot

• Sign up for Auto Pay to never miss a payment

• Check your balance regularly through SmartHub

By using CMEC’s payment options and reminders, you can pay your co-op electric bill stress-free and on time every month. Reach out to CMEC if you need assistance with managing payments.