Paying your monthly utility bills to the City of Manassas is now easier than ever with the online payment options. The city offers a convenient website and phone payment system to pay your electricity, water, sewer, trash & recycling bills digitally in just a few minutes
In this comprehensive guide, we provide step-by-step instructions and tips on how to pay the Manassas city utility bills online through the self-service customer portal
Overview of Paying Manassas Utility Bills Online
The City of Manassas provides electricity, water, sewer and waste management services to residents and businesses in Manassas city. They offer the flexibility of paying your utility bills online, by phone, by mail or in person.
Here are some key advantages of paying your Manassas utilities bill online:
- Convenience of paying from anywhere, anytime – no need to visit the city office
- Secure payment processing
- Get instant email/SMS notifications when bill paid
- Track monthly utility usage and charges
- Avoid late fees by scheduling payments
- View and download previous utility bills
So if you live in Manassas city and have electricity, water, sewer or trash collection services from the city, then you can easily pay the utility bills online using the methods outlined next.
Step-by-Step Guide to Pay Manassas Utility Bill Online
Follow these simple steps to pay your Manassas utility bill digitally:
Step 1) Visit Manassas Utility Bill Payment Website
Go to the City of Manassas official website https://www.manassasva.gov/
Next, click on the “Pay My Bill” link on the top menu bar to visit the utility bill payment page. Or you can directly go to https://www.manassasva.gov/services/pay_my_bill/index.php
Step 2) Register for an Online Account
First-time users need to register for a self-service online account on the portal. Click on “Register” and enter the required details like name, account number, email address, etc.
This is a one-time process to create your login credentials for the portal.
Step 3) Log in to Your Account
For subsequent logins, enter your registered username and password to access your Manassas utility account dashboard.
Step 4) Select Utility Type
Once logged in, you need to first select the utility type – electricity, water, sewer or trash & recycling – for which you want to pay the bill.
Step 5) Enter Utility Account Details
Next, input your utility account number for the specific service and billing address exactly as on your utility bill. This is required for bill retrieval.
Step 6) Choose Payment Method
You can pay your utility bill online using any of these modes:
- Credit/Debit card – Visa, Mastercard, Discover, American Express
- eCheck – Directly debit from checking or savings account
- PayPal Account
Select your preferred payment method. The utility bill payment portal is fully secure.
Step 7) Make Payment
Follow the on-screen instructions to complete the payment transaction via your selected payment method. Once the transaction goes through, you will see a payment confirmation message.
Step 8) Get Email Receipt
A payment receipt will be emailed automatically to your registered email ID from the City of Manassas.
The receipt contains payment details for your reference. And you are all done!
Tips for Paying Manassas Utility Bill Online
Follow these tips for a smooth utility bill payment experience online:
- Set payment reminders to avoid late fees
- Opt for autopay to make automatic payments every month
- Register for paperless billing – get bills by email
- Provide accurate account and billing address details while paying to avoid errors
- Contact the city if any amounts deducted but payment shows error
- Keep payment receipts for future reference
Frequently Asked Questions
Here are some common queries about paying City of Manassas utility bills online:
Can I pay multiple utility bills in one transaction?
Unfortunately, the online system allows paying only one utility bill per transaction. You have to go through the payment process separately for each utility type.
What are the customer service hours for utility payments?
You can visit the Public Works Service Center at 8500 Public Works Dr to pay utility bills in person from 8.30 AM to 5 PM, Monday to Friday.
Is there an option for autogenerate utility bills?
Yes, you can enable autopay so the utility bills get autogenerated every month and payments deducted automatically from your linked bank account.
How can I check the status of my utility bill payment?
You can login to your online account on the Manassas portal to see past payments and current bill status. Or contact the utility department for an update.
What do I do if I paid the bill but didn’t get a receipt?
First, check the registered email ID for receipt. If it is still not there, contact the utility department on 703-257-8245 for assistance.
