Handling monthly utility bills can feel tedious. Sorting paper statements remembering due dates, and getting payments out on time takes effort. Thankfully the City of Plattsburgh offers convenient online bill payment options for Municipal Lighting Department electric bills.
In this comprehensive guide, we’ll explore the ins and outs of paying your Plattsburgh Municipal Lighting bill online. You’ll learn about the key benefits step-by-step instructions for making one-time payments or setting up auto pay account management tips, and answers to frequently asked questions.
Why Pay Your Electric Bill Online?
Opting to pay online through the Municipal Lighting Department portal provides many helpful advantages:
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It’s fast – Payments process instantly without delays for checks by mail
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It’s easy – The portal is user-friendly with clear payment flows.
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Go paperless – Reduce waste by accessing bills digitally.
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Payment tracking – Reference payment history easily online.
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Account management – Update details and manage notifications.
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Mobile access – Pay on-the-go with the mobile app.
Online bill payment brings simplicity and convenience to this routine task.
Step-by-Step Guide to Paying Online
Ready to start paying your Municipal Lighting bill digitally? Here’s how:
One-Time Payment
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Enter your 7-digit account number and 4-digit customer ID.
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Click “Login to Pay” and select “Make a Payment”.
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Enter your payment amount and submit.
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Confirm payment details and select “Process Payment”.
You’re all set! Your account will instantly update and you’ll get a confirmation email.
Setup Auto Pay
To setup recurring automatic payments:
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Login to your online account.
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Under “My Profile”, click on “Auto Pay Program”.
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Check the box to enroll and enter your payment method.
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Pick the date you want monthly payments processed.
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Review and accept the auto pay agreement.
Now your electric bill will be paid automatically each month on the set date. Just make sure your linked account has sufficient funds!
Tips for Managing Your Account
Follow these tips for smooth sailing with online bill payment:
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Review new bills closely before auto paying to avoid missed fees.
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Schedule auto pay for 2+ days after your bill generates to cover the full balance.
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Update payment details right away if your card expires or account changes.
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Go paperless! Opt into emailed bills and reminders.
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Use the mobile app to monitor usage and pay from anywhere.
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Contact customer service ASAP if you need to temporarily stop auto pay.
Frequently Asked Questions
Still have questions about paying your Plattsburgh Municipal Lighting bill online? Here are some commonly asked questions with answers:
What payment methods can I use to pay online?
You can pay by credit card, debit card, or checking account online. Cash or check must be taken to an office location.
Is there a fee for paying online?
Nope, there are no fees for using the online bill pay system or setting up auto pay.
When will online payments post to my account?
Online payments post instantly, so your balance is updated right away.
Can I see my past bills and payment history online?
Yes, your account dashboard shows the last 18 months of statements and payment details.
What if I need to stop auto pay temporarily?
You can cancel upcoming scheduled payments through your account. Auto pay will resume on its normal schedule after.
What if I think my bill amount is wrong?
If you spot an error on your bill, contact customer service right away to dispute the charges.
Ditch the paper bills and hit auto pilot on your utility payments by signing up for Plattsburgh Municipal Lighting online bill pay today!
Billing and Customer Service
For questions regarding billing and customer service please call 518-563-7704