Living in the friendly West Texas town of Levelland comes with a relaxed small-town vibe and community feel As a resident, one of your regular responsibilities is paying your monthly utility bill to the City of Levelland for services like water, sewer, garbage collection and more
Having paid my Levelland utility bill for years, I’ve learned the ins and outs of the various payment options available and how to avoid any late fees or issues. This article will walk you through everything you need to know as a Levelland resident when it comes time to pay your City utility bill each month
Understanding the Breakdown of Your Bill
When you receive your monthly statement from the City of Levelland, take a few minutes to review the different sections and charges. This will help you understand what services you are paying for and catch any errors.
Key parts of your City of Levelland utility bill
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Account number – This unique number identifies your household with the City.
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Service address – Verify this is correct for your home.
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Billing date – Covers the service period for that month’s charges.
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Due date – Payment must be received by this date to avoid penalties.
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Previous balance – Any past due amount owed from prior bills.
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Current charges – Breakdown of your monthly charges by utility service.
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Meter readings – Tracks your households’ consumption, like gallons of water used.
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Total amount due – The total payment owed for that billing cycle.
Review the above details closely each month to ensure accuracy before paying.
Payment Options Available from the City
The City of Levelland offers several ways to pay your monthly utility bill:
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Online – The easiest option is to pay online through the City’s bill pay website. You can use a credit card, debit card or eCheck.
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Phone – Call 806-891-1025 to pay over the phone using a card or electronic check.
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Mail – Detach and mail in the payment stub from your paper bill along with a personal check or money order.
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Drop box – Place your payment in the drive-thru utility drop box at City Hall.
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In person – Take your bill to City Hall at 17101 Hwy 114 to pay in person with cash, check or card.
I recommend setting up online bill pay so you can log in anytime and quickly take care of your bill.
Creating an Online Account with the City
Signing up for online bill pay through the City takes just a few minutes and makes managing your account much easier.
To create an online account, you will need:
- Your 10-digit City of Levelland account number
- The last 4 digits of your SSN
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Go to the online bill pay site and click on “New users register here”.
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Enter your account number, the last 4 of your SSN, and create a username and password.
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Confirm your email address and log into your new account.
Once registered, you can view balances, payment history, update contact info, and more with just a few clicks whenever it’s convenient for you.
Payment Plan Options for Residents
If you are having trouble paying your full balance, the City of Levelland does offer payment plan arrangements.
To set up a payment plan:
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Call 806-891-1025 or email [email protected].
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Explain your situation and request a payment arrangement.
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The City will work with you to create a reasonable payment schedule that fits your budget.
As long as you follow the payment plan, your utilities will remain on. This helps residents who may be facing financial hardship.
Avoiding Late Fees on Your Utility Bill
I highly recommend paying your City of Levelland utility bill before the due date each month to avoid penalty fees. If your payment is late, you will be charged a 10% penalty on the unpaid balance. Ouch!
Here are some tips to remember to pay on time:
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Set up autopay through the online bill system to automatically pay each month.
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If mailing payment, allow 7 business days for delivery before the due date.
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Mark your calendar with reminders for the due date.
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Follow up if you haven’t received your bill as the due date approaches. You’re still responsible for on-time payment.
Paying your bill on time saves you money by avoiding late fees. It also maintains a positive relationship with the City.
Payment Assistance Programs
If you are undergoing financial hardship and unable to cover your City of Levelland utility bill, check if you qualify for one of these assistance programs:
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Texas Reliant Fund – Offers one-time utility assistance. Apply through Salvation Army or Catholic Charities.
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West Texas Opportunities – Provides utility bill help and money management classes for qualifying residents.
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St. Vincent de Paul – May assist with a one-time utility payment in emergency situations.
Don’t hesitate to call one of these organizations for help if you are struggling with your City utilities. They can evaluate your situation and connect you with resources.
Closing Your Account When Moving Out
When you are preparing to move out of Levelland, you will need to close out your City of Levelland utility account properly. Here are the steps:
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Notify the City at least 3 days before your move by calling 806-891-1025 or emailing [email protected]. Provide your new address.
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Give a forwarding address for your final bill, covering all charges up through your last day of service.
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Carefully review your final bill, then pay the total amount due. This closes out the account.
