How to Pay Your Utility Bill in O’Fallon, Missouri

Paying your utility bill on time is an important responsibility as a resident of O’Fallon, Missouri. The city provides trash sewer, and water services that are essential for households and businesses. Knowing your options for paying O’Fallon utility bills can help you avoid late fees and service disruptions.

In O’Fallon utility services like trash sewer, and water are managed by the city’s Utility Billing Department. This department sends out monthly bills for these services and collects payments. As a customer, you have several options for paying your utility bill conveniently each month.

Understanding Your O’Fallon Utility Bill

Your utility bill from the City of O’Fallon includes charges for trash, sewer, and water services. Here’s a quick overview of what’s included:

• Trash service This covers the weekly curbside pickup of trash, recycling, and yard waste. The level of service and rates depend on factors like your home size and trash cart size.

• Sewer service: You pay a monthly fee based on your water consumption. This helps cover sewer system operation and maintenance.

• Water service: You are billed for the amount of water used per month at your home or business. Water rates are tiered based on usage.

Your O’Fallon utility bill will show current charges as well as any past due balance. It is sent out monthly and typically due 20 days after the statement date.

Ways to Pay Your O’Fallon Utility Bill

The City of O’Fallon offers several payment options to provide convenience:

Pay Online

The easiest way for most people to pay their utility bill is online through the city’s web payment portal. You can pay using Visa, Mastercard, Discover or debit cards.

To pay online, go to https://www.municipalonlinepayments.com/ofallonmoes/utilities and select “Pay Bill.” You will need your account number and last payment amount.

The online payment portal allows you to:

• Check your balance
• View billing history
• Set up recurring payments
• Receive paperless billing

Online payments process instantly, so it’s a great option to avoid late fees if paying close to the due date.

Pay by Phone

You can also pay your O’Fallon utility bill over the phone using the city’s automated payment system. To pay by phone, call 636-379-7670 and follow the prompts.

Like with online payments, you will need to enter your account number and last payment amount. The system accepts payments using Visa, Mastercard, Discover or debit cards.

Paying by phone is quick and easy when you don’t have access to a computer or mobile device. Just call in anytime to make a payment.

Pay by Mail

If you prefer, you can mail in a payment for your utility bill. Simply send your payment stub along with a check or money order to the address listed on your bill statement.

Be sure to mail your payment several days before the due date to ensure it arrives on time. Payments sent via US Mail can take 5-7 days to process.

Pay in Person

For cash payments or other special situations, you can pay your utility bill in person at O’Fallon Municipal Centre:

City of O’Fallon Municipal Centre
100 North Main Street
O’Fallon, MO 63366

In-person payments can be made Monday through Friday from 8:30am to 4:30pm. The Municipal Centre accepts cash, checks, money orders and debit/credit cards.

Paying in person is a good option if you’ve missed a payment deadline and want to avoid service disruption. You can speak directly with a customer service rep about your account.

Sign Up for Auto Pay

For hassle-free utility bill payments, consider enrolling in the city’s auto pay program. This automatically deducts your monthly bill amount from your credit card or bank account on the due date.

To start auto pay, complete the Auto Pay Authorization form on the city’s website. You’ll need to provide account details and banking/card information. There are no fees for using auto pay.

With auto pay, you don’t have to remember to manually pay each month. Your payment happens automatically on the due date so you never incur late fees.

Assistance Programs if Unable to Pay

For O’Fallon utility customers who are struggling financially, there are assistance programs available:

• Payment arrangements: You can set up a payment plan to pay your outstanding balance over time while keeping services active.

• LIHEAP: Low Income Home Energy Assistance Program provides federal funds to help cover home utility bills.

• DollarHelp: Local nonprofit that provides utility bill grants for households in crisis.

If you are unable to pay your utility bill, contact the City of O’Fallon immediately to learn about your options. Communication is key to avoiding service disruption.

Avoid Late Fees and Service Disruption

It is important to pay your O’Fallon utility bill in full and on time each month. Here are some tips:

• Mark your due date on your calendar so it doesn’t sneak up on you. Online accounts show the next bill date.

• If a due date falls on a weekend/holiday, payment is due the next business day.

• Pay as soon as you receive your bill to avoid forgetting.

• Enroll in auto pay to have payments automatically deducted on the due date.

• If you cannot pay in full, call the city immediately to arrange a payment plan.

• A late fee of 10% is applied if a bill is not paid by the due date.

• Past due accounts may have water service discontinued until the balance is paid.

By paying on time and staying in communication about any payment issues, you can avoid penalties and keep your utility services active.

Contact O’Fallon Utility Billing With Any Questions

The City of O’Fallon’s Utility Billing Department is available to help customers manage their accounts and answer any bill-related questions.

You can contact Utility Billing by:

• Calling 636-379-7670 Monday through Friday from 8am to 5pm

• Emailing [email protected]

• Visiting in person at O’Fallon Municipal Centre

• Messaging through your online account portal

The utility billing staff can explain charges, set up payments plans, take payments, and resolve issues. Staying in touch with them is the best way to stay on top of your monthly bill.

Paying utility bills on time is an essential task as an O’Fallon resident. Knowing and utilizing the various payment options available makes the process quick, easy, and headache-free. Reach out to the city’s Utility Billing Department if you ever need assistance managing utility payments or avoiding service disruption. They are there to help customers succeed.