Demystifying Enterprise Rent-A-Car Hours: A Complete Guide

Renting a car can be a headache if you’re not familiar with the rental company’s hours of operation. This is especially true for large national chains like Enterprise Rent-A-Car, which has thousands of locations worldwide. To help make your next rental experience a smooth one, I’ve put together this comprehensive guide on Enterprise Rent-a-Car’s hours.

Overview of Enterprise Rent-A-Car

Founded in 1957, Enterprise Rent-A-Car is one of the largest rental car providers in the world. They have over 10,000 neighborhood and airport rental locations in over 90 countries. Enterprise offers a wide selection of vehicles including economy cars, SUVs, trucks, luxury vehicles, and more.

In addition to traditional car rentals Enterprise also provides

• Long-term rentals
• Car leasing
• Car sharing services
• Corporate programs
• Fleet management

So whether you just need a car for the weekend or a replacement vehicle while yours is in the shop, chances are Enterprise has a rental solution for you.

Standard Hours of Operation

Enterprise Rent-a-Car’s hours vary by location. but most branches have the following standard hours

Monday-Friday 8AM-6PM

Saturday: 9AM–12PM

Sunday: Closed

While these are the typical hours, some locations may stay open later during weekdays or operate on reduced hours on weekends. I always recommend calling your local branch to confirm their hours before visiting.

Holiday Hours

Enterprise locations are usually closed or have reduced hours on the following major holidays:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

The day before a major holiday, such as Christmas Eve and New Year’s Eve, locations will often close early (around 3 or 4PM). It’s a good idea to check upcoming holiday hours a few days in advance if you need to return or pick up a rental around a holiday.

After Hours Return Policy

While Enterprise doesn’t offer 24/7 service, they do allow vehicles to be returned outside normal business hours through their after hours return program. To return a vehicle after the location has closed:

• Park the vehicle in the designated after hours spaces
• Leave the keys in the drop box along with your rental agreement
• No need to lock the car

The vehicle will be checked in the next business day, but you are still responsible for the car until then. Make sure it’s parked in the proper area and secured.

Making a Reservation Outside Normal Hours

Even though brick-and-mortar locations aren’t open 24/7, you can make a car rental reservation on the Enterprise website anytime. The advantage of booking online is getting to choose your exact vehicle and see real-time availability and pricing.

To pick up the vehicle after hours, look for instructions on your reservation confirmation for accessing the rental location. Many airports have self-serve kiosks that are accessible 24/7 for pickup.

Customer Service Hours

While rental locations follow standard business hours, Enterprise’s customer service department has longer hours to assist customers:

• Phone Support: Available 8AM-5PM EST Monday to Friday.
• Email Support: Responses within 48 hours via online contact form.
• Social Media: Monitored daily with response times under 24 hours.

So if you have an urgent issue outside of location hours, customer service should be able to assist you in a timely manner.

Key Takeaways

• Most Enterprise Rent-a-Car locations operate 8AM-6PM Monday-Friday, 9AM-12PM Saturdays, and closed Sundays. Verify hours with your local branch.

• Major holidays often impact operating hours. Check branch hours a few days before picking up/returning around holidays.

• You can return vehicles after hours by parking in designated spaces and using the drop box. But you’re still responsible until checked in the next business day.

• While locations close, you can reserve online 24/7 and pick up vehicles after hours at airport kiosks.

• Customer service (phone, email, social) has longer hours to help with urgent issues.

By understanding Enterprise’s hours and policies, you can avoid headaches and rent worry-free. With thousands of locations worldwide, chances are Enterprise has a rental car waiting for your next adventure or trip.