How to Pay Your AEP Bill by Phone

American Electric Power (AEP) offers many convenient ways for customers to pay their electric bill each month. One easy option is to call AEP’s automated pay by phone system or speak with a representative to make a payment over the phone.

Overview of Paying Your AEP Bill by Phone

Paying your AEP energy bill over the phone is quick and straightforward Here’s what you need to know

• Toll-free number – Call 1-800-956-4237 to reach AEP’s pay by phone system

• Automated or representative – Choose automated payment or speak to a rep

• Account information – Have your account number and address ready

• Payment methods – Use a bank account, credit/debit card

• Confirmation – Get a confirmation number for your records

• Posting time – Payments process same day before 4 PM local time

• Fees – A small convenience fee applies to automated payments

Getting set up only takes a few minutes. Payments will be immediately applied to your AEP account balance.

Step-by-Step Guide to Paying Your Bill by Phone

Follow these simple steps to pay your electric bill over the phone with AEP:

1. Call 1-800-956-4237 – This toll-free number connects you to the AEP pay by phone system.

2. Select your payment option – Press 1 for automated payment or 2 to speak with a representative.

3. Provide account information – Enter or provide your 10-digit AEP account number and zip code.

4. Choose a payment method – Select checking account or debit/credit card.

5. Enter payment amount – Choose the balance due, a fixed amount, or make a minimum payment.

6. Authorize payment – Approve the payment amount and terms.

7. Get a confirmation code – Receive a payment confirmation number from the system.

8. Payment processes – Your payment will apply to your account the same day.

And that’s it! The full payment will be reflected on your AEP account online within hours.

Pay by Automated Phone System or Representative

AEP gives you two options for paying by phone:

Automated

• Use AEP’s automated phone payment system
• Follow voice prompts to enter info
• Payments process immediately
• Small $1.99 fee applies

Customer service representative

• Speak with an AEP agent
• Representative assists with payment
• No fee for payments by check or card
• Chance to ask account questions

Both automated and representative phone payments are easy and convenient ways to pay your electric bill.

What Payment Method Options Are Available?

Two common payment methods are accepted for pay by phone:

• Checking account – Free payments via electronic check

• Debit or credit card – Visa, Mastercard, Discover, American Express

Bank account payments have no processing fees. Card payments have a small surcharge of $1.99 for automated or around 2% for representative.

Electronic checking payments are deducted directly from your bank account. Card payments charge your debit or credit card on file.

What Information is Needed to Pay by Phone?

Have the following AEP account info ready when you call to make a payment:

• AEP account number
• Account address zip code
• Name on the account
• Payment amount
• Bank account or credit/debit card number
• Bank routing and account number

You’ll enter or provide this info to the automated system or customer service agent during the pay by phone process.

Get a Payment Confirmation Number

Whether you use the automated service or speak to a representative, you’ll receive a confirmation number at the end of the phone payment transaction.

Be sure to note down this confirmation number and payment details for your records. It provides proof of your payment in case you need to reference it in the future.

When Does a Phone Payment Post to My Account?

AEP phone bill payments made before 4 PM local time on a regular business day will post to your account the same day you make the payment.

Payments after 4 PM, on weekends, or holidays will post on the next business day. Allow enough time for payments to avoid late fees.

You can check your AEP account online to see the updated balance and confirm when your phone payment is applied. Payments show as pending until they fully process.

Avoid Fees with Free Payment Options

While paying by phone is fast and easy, the automated system does charge a small $1.99 transaction fee. To avoid fees:

• Enroll in free paperless billing and automated payments

• Pay online via your AEP account with no fees

• Pay via the AEP mobile app for free

• Mail a check or money order with your bill stub

Check if you qualify for AEP financial assistance programs if you need help with electric bills.

Get Quick Answers from AEP Customer Service

In addition to making payments, calling AEP gives you the chance to speak with a customer service agent who can answer questions about your electric account, including:

• Billing and payment inquiries

• Payment plan and assistance options

• Service requests or outages

• Account balances or charges

• Energy usage and bills

• Program enrollment and eligibility

Don’t hesitate to call AEP customer support at 1-800-956-4237 whenever you need assistance with your electric service and account. Available agents can review payment history, account details, energy usage, billing questions, and any other issues over the phone during normal business hours.

Paying by Phone Is an Easy Billing Option

AEP offers a convenient pay by phone system that allows customers to quickly make electric bill payments by automated service or live representative. Just call the toll-free bill pay number, follow the prompts, enter your account details, make a payment, and get a confirmation number. Payments process almost instantly. Consider paying your AEP energy bill over the phone when electric bills are due each month for fast, straightforward service.