How to Pay Your Atrium Health Bill by Phone

Receiving medical care and services leads to medical bills that need payment. For patients of Atrium Health in North and South Carolina, paying your bill promptly is important. In this guide, we’ll cover how to pay your Atrium Health medical bill conveniently over the phone.

Overview of Atrium Health

Atrium Health formerly Carolinas HealthCare System is a large not-for-profit healthcare network made up of hospitals, clinics, urgent care centers, physician practices, and other facilities.

With over 70000 employees Atrium Health provides comprehensive medical services across North and South Carolina. This includes renowned hospitals like Carolinas Medical Center, Levine Children’s Hospital, Presbyterian Medical Center, and many more.

Now let’s look at how patients can pay their Atrium Health medical bills by phone.

Atrium Health Bill Pay Phone Number

To pay your Atrium Health bill over the phone, call:

704-512-7171

This is the dedicated Atrium Health billing and customer service phone number patients can use for bill inquiries or payments.

The automated phone payment system is available 24/7. However, to speak with a customer service agent, call during normal business hours:

Monday – Friday: 8:00am – 6:00pm EST

When you call, be prepared with your 9-digit Atrium Health account number to access your billing account immediately. This number can be found printed on your statement.

How to Pay Your Atrium Health Bill by Phone

Follow these steps to pay your Atrium Health bill conveniently over the phone:

1. Call the Atrium Health billing number at 704-512-7171.

2. Select the “Pay Bill” option when prompted.

3. Enter your 9-digit Atrium Health account number followed by the # sign.

4. Select your payment amount when prompted. Say the full amount to pay the balance or enter a different amount.

5. Choose your payment method – credit/debit card or check.

6. For card payments, enter your card details – card number, expiration date, and CVV security code.

7. For check payments, enter your bank routing and account number.

8. Stay on the line to receive a confirmation number for the payment transaction.

Be sure to note down the confirmation number and amount as proof of payment. The automated system is quick, convenient, and available anytime you need to pay your bill.

Other Atrium Health Bill Payment Options

In addition to phone payments, Atrium Health provides these other ways to pay your medical bills:

• Online – Pay through your Atrium Health patient portal account anytime.

• Mail – Send check or money order payments to PO Box 71108, Charlotte, NC 28272.

• In-person – Pay at the billing office of the facility where you received care.

• Auto-pay – Enroll to have payments automatically deducted from your bank account each month.

Paying online through your Atrium Health patient account allows you to also view billing statements and payment history. But phoning in payments is quick if you just need to pay your bill.

Tips for Paying Your Atrium Health Bill

Follow these tips and recommendations when managing payment of your Atrium Health medical bills:

• Pay the exact balance due by the due date to avoid late fees or interest charges.

• Contact billing immediately if your address changes so you still receive statements.

• Inform the hospital and insurance together if you believe there are billing errors.

• Ask about payment plans or financial assistance programs if you can’t afford the full balance.

• Keep your insurance information current with Atrium Health prior to receiving medical services.

• Save the Atrium Health billing number in your phone to easily call in payments.

• Opt for paperless billing through your online account to receive statements electronically.

Atrium Health Billing and Payment FAQs

Here are answers to some frequently asked questions about Atrium Health medical billing and payments:

What are the billing department hours for billing questions?

Monday to Friday, 8:00 am to 6:00 pm EST.

What is the late fee amount for overdue bills?

1.5% monthly interest charge applied to unpaid balances.

How can I get an itemized bill breakdown of the charges?

Request a detailed itemized bill from the hospital billing department or in your patient account.

How do I arrange a payment plan for my hospital bill?

Call billing at 704-512-7171 to discuss extended payment plan options with a representative.

Where should I send the payment if paying my bill by mail?

Atrium Health, PO Box 71108, Charlotte, NC 28272

How can I check the balance remaining on my account?

Check your balance anytime by logging into your Atrium Health online patient account.

Can I receive medical bills and statements electronically instead of by mail?

Yes, you can opt to go paperless and receive bills electronically through your online account.

Avoiding Billing Fraud and Scams

It’s important to avoid billing scams or fraudulent calls requesting payment. Follow these tips to protect yourself:

• Never make a payment over the phone unless you initiated the call directly to Atrium Health.

• Be suspicious of anyone calling and demanding immediate payment while threatening further action.

• Double check the number if calling you back after a call requesting payment information.

• Keep devices secure and software updated if paying bills through your Atrium Health online account.

• Watch for suspicious emails with links requesting you to verify or update billing information.

• Only provide sensitive payment information over a call you placed directly to the Atrium Health billing department yourself.

• If unsure about the legitimacy of a call, hang up and call billing directly at the verified number to inquire.

Summary

Managing payment of your Atrium Health medical bills is important for both your financial health and your credit. By understanding the available billing payment options and leveraging the dedicated billing phone number, paying your health system bill can be simple and stress-free. Just remember to watch for scams, pay by the due date, and don’t hesitate to call the billing department with any questions.