Keeping on top of your monthly electric bill is a key responsibility as a homeowner or renter. If you live in Central Alabama, chances are your electric provider is Central Alabama Electric Cooperative (CAEC). This electric co-op gives members various ways to pay their electric bills conveniently. Read on to learn about CAEC’s payment options to find the best method for you.
Overview of CAEC
CAEC is an electric cooperative utility owned by its members and focused on providing reliable electric service across Central Alabama Their service area covers Autauga, Chilton, Coosa, Elmore and Montgomery counties.
As a co-op, any revenue above operating costs is allocated back to members through capital credit refunds. CAEC is governed by a board elected by the membership.
CAEC provides electric service to over 18,500 homes, businesses, and industries across their territory. They offer members ways to monitor usage, save energy and pay bills.
Ways to Pay Your CAEC Electric Bill
CAEC offers their members various payment options to choose from
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In Person – Pay at any CAEC office with cash, check or money order. Locations are in Clanton, Prattville and Wetumpka.
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Bank Draft – Sign up for automatic monthly payments from your checking or savings account. No worries about forgetting a payment!
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Online – Pay through CAEC’s website using e-check, debit or credit card. Available 24/7!
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Mobile App – Download the CAEC app to monitor usage and make quick payments.
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By Text – Text a payment using your mobile number linked to your account.
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By Phone – Use CAEC’s automated phone system anytime to make a payment.
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Payment Kiosk – Visit a self-service kiosk location and pay with cash, check or card.
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Prepay – Add money to your account in advance to pay-as-you-go for electricity.
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Level Billing – Pay a level monthly amount based on past usage to avoid seasonal spikes.
Paying Your Bill In Person
For members who prefer face-to-face interactions, CAEC has three service center locations in Clanton, Prattville and Wetumpka. Here are some tips for paying in person:
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Service centers are open Monday to Friday from 7:30 AM to 4:30 PM except holidays.
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The centers close from 12:00 PM to 1:00 PM daily for lunch.
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Bring your printed bill or have your CAEC account number handy.
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Accepted payment methods are cash, check, or money order.
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Get a receipt from the cashier to confirm your payment.
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Payments received before 4:30 PM are processed same day.
Paying at a service center allows you to talk through any bill questions and get personalized service.
Paying Online Through CAEC’s Website
For convenient anytime payments, CAEC members can pay at caec.coop through the billing & payments tab. Follow these steps:
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Have your CAEC account number and amount due ready.
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Choose e-check to use your bank routing and account number. There is no fee.
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Or enter your debit/credit card information. Fees from the card issuer may apply.
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Select whether you want to make a one-time payment or set up recurring payments.
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Review payment details carefully before submitting.
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Print or save the confirmation page for your records.
Online payments post to your account instantly. You can also view billing history and sign up for paperless billing.
Paying Through CAEC’s Mobile App
CAEC offers an app for Android and Apple devices to access your account on the go. Follow these tips for paying through the app:
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Download the free CAEC app from your device’s app store.
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Sign up for a new account or log in if already registered.
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SelectBilling & Payments from the main menu.
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Choose Pay Bill and pick either Express Pay or Standard Pay.
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Enter your payment info and submit.
The app also lets you view usage data, report outages, and contact CAEC.
Signing Up for Bank Draft
One of the most convenient options offered by CAEC is bank draft or auto pay. Here is how to sign up for it:
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Register for an account on CAEC’s online member portal.
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Under the Billing & Payments tab, choose Draft Payments.
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Select your bank or credit union’s name or enter your account details.
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Pick the date each month you want payments withdrawn.
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Save and submit the draft authorization.
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Payments will now automatically be deducted each month on the chosen date.
Bank draft avoids late payments. Log in anytime to update your account information.
Prepay Electric Account Option
CAEC’s prepay program lets you pay ahead for electricity instead of monthly bills. Benefits include:
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No deposit required to start service.
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Pay smaller amounts whenever it fits your budget.
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Receive low balance alerts to add more money.
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Monitor usage and balance online or via the CAEC app.
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In-person, online, phone, and app payments post instantly to your prepaid account.
Prepay helps take the guesswork out of budgeting for electricity. Sign up by contacting CAEC.
Using Levelized Billing
Levelized billing lets you pay a consistent monthly amount based on past electric usage. To start levelized billing:
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You must have at least 6 months of electric history at your home.
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Sign up through CAEC’s online member account access.
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The level payment amount is recalculated every month using the previous 12 months of usage.
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You still receive a regular bill showing actual charges and the level pay amount.
Levelized billing prevents seasonal spikes in your electric bill amount.
Get Payment Assistance From CAEC
If you are struggling to pay your CAEC electric bill, they offer several assistance programs:
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Payment arrangements – Set up a plan to pay past due balances over time.
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Project SHARE – Member donations help provide bill credits to those in need.
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Community Assistance Trust Fund – Helps cover electric bills for qualifying low-income members.
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Alabama Department of Human Resources (DHR) – DHR provides assistance through the Low Income Home Energy Assistance Program (LIHEAP).
Contact a CAEC representative to discuss bill assistance options and application requirements.
Avoid Late Fees and Disconnection
To avoid late fees on your CAEC electric bill:
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Pay your balance by the due date printed on your monthly statement.
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Consider autopay or text reminders to stay on track.
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Contact CAEC immediately if you anticipate difficulty making a payment.
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Disconnection happens if a bill goes unpaid for 30 days past the due date.
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Reconnect fees apply and full payment is required to restore service after disconnection.
Stay in touch with CAEC for personalized payment assistance if you face financial hardships.
CAEC offers Central Alabama residents multiple ways to pay electric bills conveniently. Pay online, via mobile app, in person, over the phone, and more. Options like bank draft and level billing help simplify payments. Learn about billing assistance programs if needed. Stay on track with due dates or switch to prepay electric service. CAEC’s payment choices make managing your monthly electric bill smooth and hassle-free.
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FAQ
What is the phone number for Central Alabama access?
How do I pay my Alabama Power bill by phone?
What is the phone number for Central Alabama Coop?
How do I pay my electric bill in Alabama?
By mail: You will receive a paper statement by mail which you can return with your payment. In person: You can pay at the drive-through at the Central Alabama Electric Cooperative offices in Clanton, Prattville, Rockford, and Wetumpka, from Monday to Friday (not including holidays).
How do I pay my CAEC Bill?
Easy-to-follow instructions guide you through the process. When you call 1-800-545-5735 or (334) 365-6762, just have your credit or debit card information and your CAEC member account number ready. Once the greeting message begins, you may press 2 for the Bill Payment option.
How do I pay my E-Bill?
With E-Bill, you can immediately pay by clicking on the link included and pay online. Multiple accounts can be set up as long as all bills are emailed to the same address. Billing & Payments tab and then Bill Notification. By Phone.
How do I pay my energy bill on Quick Pay?
And then enter your account number and the last four digits of the phone number we have on file. That’s it! You can now make a payment. Once you log in, you can access the last 24 bills on your account. The portal isn’t just for paying your bill, though. You can also find energy saving tips and more!.
How do I pay a CAEC membership?
You can pay CAEC by phone at any time, even if you don’t need help from a Customer Service Representative. Easy-to-follow instructions guide you through the process. When you call 1-800-545-5735 or (334) 365-6762, just have your credit or debit card information and your CAEC member account number ready.
How does CAEC prepay work?
As a CAEC member, you can have the opportunity to pay for electricity prior to its consumption. The prepay program provides a great deal of flexibility. Members who are new can sign up for Prepay instead of paying a deposit, and members who are already a member can use Prepay to better control how much energy they use.