Residents and businesses in Dover, Delaware receive monthly utility bills for services like electric, water, sewer, and trash collection from the City of Dover. Property owners also receive annual tax bills. The City offers several convenient payment options to pay these bills online, by phone, in-person or by mail. This article provides an overview of how to pay both utility and tax bills owed to the City of Dover.
Paying Your City of Dover Utility Bill
The City of Dover mails monthly utility bills for electric, water/sewer, trash pickup and other municipal services Bills are typically mailed by the 10th of each month and due by the end of the month
Several options exist to pay your utility bill:
Online
The fastest and most convenient way to pay is online through the City of Dover utility payment portal. You can make one-time payments by credit/debit card or check your account history.
By Phone
Call 302-736-7025 to pay by phone using automated system or representative. Have your account number ready. Accepts card payments only.
In-Person
Bring payment to the Utility Billing Office at 15 Loockerman Plaza during business hours. Accepts cash, check, money order or card.
By Mail
Mail check or money order with payment stub to:
City of Dover
Utility Billing
P.O. Box 475
Dover, DE 19903
Allow 5 business days for mail delivery
Drop Box
After hours, a drop box is available at 15 Loockerman Plaza to leave check/money order payments. Do not deposit cash.
Paying Your City of Dover Tax Bill
Property taxes in Dover are billed annually by the City Tax Office based on assessed property values. Bills are mailed mid-June and due August 31st.
Online
Pay property tax bills through the City of Dover tax payment portal. Accepts card payments only.
By Mail
Detach payment stub from bill and mail with check/money order to:
City of Dover Tax Office
P.O. Box 475
Dover, DE 19903
In-Person
Pay bill in-person at Dover City Hall Tax Office during business hours by cash, check, money order or card.
Review bill payment options on the City of Dover website. Contact Utility Billing at 302-736-7025 or the Tax Office at 302-736-7022 with any bill pay questions. Keep accounts current to avoid penalties/service disruptions.
Setting Up an Online Account
Dover provides an online citizen portal to manage utility and tax accounts in one place. Benefits include:
- Pay bills online
- View account history and billing statements
- Sign up for paperless billing
- Monitor water usage
- Submit meter readings
- Receive notifications
To enroll:
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Click “Register” to create an account.
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Enter your account number, email, name, and create a password.
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Validate your account via email confirmation.
Once set up, you can log in anytime to view/pay bills, check usage, update account settings and more.
Payment Assistance Programs
If you are having difficulty paying your utility bill, Dover offers programs to help qualified applicants:
Utility Late Fee Forgiveness – Have late fees waived if past due.
Payment Arrangements – Establish monthly payment plan for past due balance.
Utility Assistance – Provides bill payment assistance if income eligible.
Contact Utility Billing at 302-736-7025 for details on assistance programs. Payment plans and extensions can also be requested if unable to pay tax bill on time.
Avoid Late Fees and Disconnection
To avoid penalties and service interruptions, pay City of Dover bills by the due date. Important notes:
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Utility bills are due end of each month.
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Tax bills due August 31st annually.
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Late fees assessed if not paid on time.
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Services subject to disconnection for non-payment.
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Tax bills incur penalties and interest if delinquent.
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Set up recurring auto-pay to ensure on-time payment.
Paying your City of Dover bills is quick and easy using the available online, phone, mail and in-person options. Contact Utility Billing or the Tax Office with any questions about your account or payment assistance programs.
Information about Online Bill Pay for City Utilities
FAQ
What is the phone number for the city of Dover?
What is the public utility tax in Delaware?
Electricity Distribution 4. 25% of gross receipts from non-residential users. 2. 0% of gross receipts from manufacturers, food processors and agribusinesses. Sales to automobile and certain other types of manufacturers are exempt. Returns and payment due on or before the 20th day after the end of each calendar month.
Who is the electric company for Dover Delaware?
How do I make a city of Dover payment?
To make your City of Dover payment, please provide us with your account information. When you’re making a payment, please don’t click back or refresh, as this can cause more than one transaction to go through. Starting immediately, all delinquent balances must be paid in full to prevent disconnection of utility service.
Is there a fee to pay a city of Dover utility bill?
There is no fee to pay your City of Dover utility bills or property taxes online. You can use our online payment option for: Fees and other restrictions may apply; contact Customer Services for more information. We do not accept prepaid or third-party lending cards. A fee will be required for all returned payments.
Where is the city of Dover utility office located?
The City of Dover Utility Office is responsible for the billing of electric, water, sewer and refuse services. The office is located at 122 East Third Street. The forms needed to do business with the Utility Office are available as PDF files. Please choose the form needed from the list below.
What services does the city of Dover offer?
Electric Finance Department, Fire Department, Human Resources, Information Technology, Parks and Recreation Planning and Inspections, Purchasing, Public Affairs and Emergency Management, Public Works, and the Tax Assessor’s Office are some of the departments that work for the city of Dover.
Does Dover have a trash service fee?
Trash Service Fees ⇒This service is billed on a monthly basis to inside City limits residents only. Outdoor Lighting ⇒A monthly charge to customers who add an additional light to their property for security reasons. Dover is divided into four separate areas and provides limited services to incorporated locations.
What is the city of Dover property tax rate?
The City’s tax rate is determined each year by the City Council. Tax bills are mailed the beginning in July and are due by July 31 of each year. A 1 1/2 percent per month penalty is added to all unpaid tax bills. Call 302-736-7022 for further details Tax Assessor’s Office City of Dover Property Tax Rate Effective 7/1/2024 – . 455 cents per 100.