Paying your bills on time is an important part of being a responsible resident. If you live in Kennewick, Washington, you’ll need to pay bills like your utilities and ambulance fees to the City of Kennewick. The city offers several convenient ways to pay your bills so you can choose the method that works best for you. In this comprehensive guide, we’ll walk through all the options for paying your City of Kennewick bills online, by phone, by mail or in person.
Online Bill Pay
The easiest way to pay your City of Kennewick bills is online through the city’s website You can pay your utility bills, ambulance bills and more with just a few clicks.
To get started, go to www.go2kennewick.com/678/Pay. Here you’ll find options for paying your ambulance, utility and other city bills.
Pay Ambulance Bills
If you needed ambulance transport in Kennewick, you can easily pay your ambulance bill online. The city accepts Visa, MasterCard and electronic check payments for ambulance bills.
To pay, you’ll need your account number and invoice number from your ambulance bill Enter these along with your payment information on the secure online payment form Your payment will be processed right away.
Pay Utility Bills
The online utility bill pay system allows you to pay your water, sewer and other city utility bills. You can also view account balances, check usage information and see payment history.
First-time users will need to register for an account. Provide your utility account number, name, email address and phone number. Choose a username and password.
Once registered, you can log in anytime to pay bills, set up automatic payments, view statements and more. The online system is fast, easy and secure.
Pay By Phone
If you prefer to pay your bills over the phone, the City of Kennewick offers a telephone payment system.
To pay by phone, call (509) 585-4478. The automated system will walk you through prompts to pay your bill.
You’ll need to enter your 10-digit account number and the amount you owe. The system accepts payments from debit/credit cards and checking accounts. You’ll get a confirmation number at the end.
The phone payment system is available 24/7 so you can pay your bills at any time. However, if you need to speak with a customer service rep, call during regular business hours.
Pay By Mail
The City of Kennewick also allows you to pay your bills through the mail. This is a good option if you prefer to pay by check or need to mail in documentation.
To pay by mail, write your 10-digit account number on your check or money order. Make it payable to “City of Kennewick”.
Mail your payment to:
City of Kennewick
PO Box 6108
Kennewick, WA 99336-0108
Be sure to allow enough time for your mailed payment to reach the city by the due date. Payments are usually due on the 25th of each month.
Pay In Person
For those who prefer to pay bills in person, you can visit the City of Kennewick Municipal Services Building. They accept bill payments at the front desk during business hours.
To pay your bill in person, go to:
City Hall
210 W 6th Ave
Kennewick, WA 99336
The city accepts cash, checks, money orders and credit/debit cards. You can also set up new service or discuss payment arrangements face-to-face.
City Hall is open Monday through Friday from 8:30am to 4:30pm excluding holidays. Be sure to allow enough time to travel to City Hall and wait in line during busy times.
Late Fees and Disconnection
The City of Kennewick charges late payment fees if bills are not paid by the due date. For utility bills, a 10% penalty is added if payment is late.
If a utility bill remains unpaid for too long, the city may disconnect your water/sewer service. Make sure to pay on time or set up a payment plan if you are struggling to pay. Disconnection and reconnection fees apply.
Unpaid ambulance bills are sent to a collection agency after 90 days which can damage your credit score. Avoid extra fees by paying your ambulance bills promptly.
Payment Assistance Programs
If you are having trouble paying your City of Kennewick bills, payment assistance may be available:
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The city offers payment arrangements to break up bills into smaller payments over time.
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Low-income residents can apply for utility bill discounts through the city’s Utility Rate Assistance Program.
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The Salvation Army and local churches provide help with bill payment for those facing financial hardship.
Be sure to contact the city right away if you anticipate difficulty paying your bill so they can discuss options. Avoid late fees, collections and disruption of service by seeking assistance early.
Paying your City of Kennewick bills doesn’t have to be a chore. With the variety of payment methods offered by the city, choosing one that fits your needs is simple. Pay online, by phone, by mail or in-person for your convenience. Just be sure to pay by the due date to avoid any late fees.
City of Kennewick Utilities Bill
How do I pay my utility bill in Kennewick?
You can use your bank’s bill pay service to send money to the City of Kennewick. Just add their utility account number as a payee. A drive-up drop box is available in the east parking lot at City Hall. Your account number is unique and assigned by property address.
What is city of Kennewick online utilities service?
Welcome to City of Kennewick online Utilities service. This service allows utilities customers to check account balances, pay bills, view transaction history, and examine usage information. Please Logon or Register Please Logon Here. New? Register Here.
Does Kennewick have a water & sewer utility?
Current bi-monthly rates for ambulance and stormwater utilities to include utility tax information. Current bi-monthly rates for water and sewer utilities to include utility tax information. General information on the City of Kennewick’s water & sewer utility. Information for new connections to the City’s water and sewer utility.
What if I start service at a new address in Kennewick?
If you move to Kennewick and start service at a new address, you will have to pay a new account set-up fee, even if you already had service at that address. The due date is 20 days from the billing date. Extensions may be granted on accounts up to five business days before your next billing cycle. To obtain an extension contact Customer Service at (509) 585-4266.
How do I make a payment at City Hall?
For additional information please contact Customer Service by calling (509) 585-4266. You can pay at City Hall with cash, check, or a debit or credit card from Visa or MasterCard. You can pay bills, see your account summary, see your usage history, and more by making an online services profile and adding your account.