Living in Susanville? You probably receive monthly bills for water, sewer, garbage collection and other city services. Paying these bills on time is important to avoid late fees and disruption of service The City of Susanville offers several ways to pay your bill conveniently online In this comprehensive guide, we’ll cover everything you need to know about setting up an account, understanding your Susanville bill, and paying online through the city website or third-party services.
Creating an Online Account with the City of Susanville
The first step to paying online is setting up an account on the City of Susanville’s website Here’s how simple it is
- Go to www.cityofsusanville.net/rooptown/public-works/pay-your-bill/.
- Click on “Pay Your Bill Online” in the sidebar.
- Choose “Create New Account” and fill out the signup form.
- Enter your account number, email, phone, and create a password.
- Agree to the terms of use and click “Submit”.
Once your account is created you’ll be able to log in anytime and view your account info and balance due.
Understanding Your Susanville Utility Bill
Before you pay your city bill, it helps to understand what’s on it. Your Susanville bill will include:
- Account number
- Service address
- Billing date and due date
- Previous balance
- Water usage and sewer charges
- Garbage service fee
- Any other fees like late charges
- Total amount due
Usage is billed in units. Each unit equals 100 cubic feet (748 gallons) of water. The rate per unit depends on how many units you use based on a tiered structure.
Review your bill carefully to ensure there are no errors. If you have questions, you can call the city utility department at 530-257-1000.
Paying Your Susanville Bill Online
The City of Susanville gives you two options to pay your bill digitally:
1. Pay on the City Website
Once logged into your account, you can make a payment:
- Go to “Pay Your Bill Online” in the sidebar.
- Enter your payment amount and select a payment method.
- Options include credit/debit card, e-check from a bank account, or automatic recurring payment.
- Fill out your payment details and submit.
You’ll receive a confirmation email with your payment information. Payments made by 6 PM Pacific should post to your account that day.
2. Pay through doxo
You can also pay your Susanville bill through doxo, a free third-party bill pay service. doxo lets you consolidate all your bills in one place and offers various payment methods.
To pay through doxo:
- Go to www.doxo.com and create a free account.
- Search for “City of Susanville” and add them as a biller.
- Select your Susanville account and enter the payment amount.
- Choose your payment method – bank account, credit/debit card, Apple Pay.
- Submit your payment and get confirmation.
doxo will deliver your payment to the city securely on your behalf. Payments should post within 1-2 business days.
Setting Up Auto-Pay
For convenience, you can enroll in auto-pay to have your bill paid automatically each month. Here’s how:
- Log into your city account and go to “Auto Pay Program”.
- Select your payment method – credit/debit card or bank account.
- Check the box to enroll and agree to the terms.
- Choose the date you want your bill paid monthly.
- Save your selection.
You’ll receive an email confirmation when auto-pay is set up. Your bill will now be paid on the same date every month, helping you avoid late fees.
Other Online Account Management Options
The City of Susanville website offers a few other useful features:
- Update your contact information if you move.
- View historical billing statements.
- Monitor your daily water usage.
- Receive email notifications about your account.
- Sign up for paperless e-bills.
Managing your city account online is the most convenient way to stay on top of your bill and avoid any service disruptions.
Paying in Person
If you prefer not to pay online, you can pay your Susanville bill in person at:
- City Hall – 66 N Lassen St
- Local drop boxes around the city
Cash, check, money order, and credit/debit cards are accepted.
