Paying your monthly energy bill to Fleming-Mason Energy Cooperative is fast and easy through their online payment portal. Read below for step-by-step instructions on how to view your bill and make payments digitally.
Enrolling in Online Bill Pay
To get started with online bill payment through Fleming-Mason Energy (FME)
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Visit their website at fmecoop
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Click on “My Account” in the top menu bar
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Choose “Create New User”
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Enter your 10-digit FME account number, name, email address, phone number and create a password
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Agree to the terms of use and submit the form
You will receive a verification code via email. Enter this code and your enrollment is complete. You can now log in anytime to manage your FME account online.
Accessing Your FME Account Online
To log in to your online account after enrollment:
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Go to fme.coop and click “My Account”
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Enter your email and password
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Click “Sign In”
Once logged in, you will see your FME home dashboard with account overview, notifications, usage history and billing/payment options.
Viewing Your FME Bill
To see your current FME energy bill:
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Log into your online account
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Click on “Billing” in the left menu
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Select the account you want to view
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The overview will display your previous and current balance, due date, meter readings and more
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Click “View Bill” for the full detailed statement
Your statement will break down all energy usage, charges, credits, taxes and fees for the month. Review closely to understand your usage.
Paying Your FME Bill Online
FME offers two ways to pay your energy bill digitally:
One-Time Payment
To make a one-time bill payment:
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Under “Billing”, select “Payments”
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Choose the account and amount to pay
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Enter your payment method and details
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Click “Continue” then “Confirm” to process the payment
You will see a payment confirmation screen and receive a receipt by email.
Recurring Payments
For automatic bill pay:
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Under “Payments”, choose “Draft Payments”
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Select the account, date and payment amount
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Enter payment source and authorize recurring charges
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Click “Add Draft” to set up automated monthly payments
Your bill will now be paid automatically each month, ensuring you never miss a payment!
Payment Methods Accepted
FME offers several ways to pay your energy bill online:
- Credit/Debit Card – Visa, Mastercard, Discover
- Bank Account – Link your checking or savings account
- CashPay – Pay with cash at participating retailers
- PayNearMe – Make cash payments at 7-Eleven stores
For credit/debit card payments, a convenience fee may apply. Bank account payments avoid any fees.
Benefits of Paying Online
Paying your FME energy bill through their online portal offers these advantages:
- Convenience – Pay anytime, anywhere 24/7
- Efficiency – Payments process instantly
- Security – Data encryption protects your information
- Accessibility – Manage your account from your smartphone, tablet or computer
- Control – Create recurring automatic payments
- Notifications – Get text/email alerts and reminders
- Savings – Avoid late fees by paying on time
Online bill pay with Fleming-Mason Energy makes managing your electric account fast, straightforward and secure.
Mobile Account Access
In today’s world, we rely on our mobile devices to accomplish tasks on-the-go. FME’s online portal is mobile-optimized so you can easily view and pay your bill right from your smartphone.
The layout and design automatically adjust for smaller screens. Buttons and menus condense to fit nicely on phones. Whether using iPhone or Android, the mobile experience is seamless.
With mobile access, you can:
- Check your account balance anywhere
- View current and past statements
- Make one-time payments
- Set up recurring payments
- Receive bill reminders
Mobile bill pay is extremely convenient for busy customers. Pay bills in line at the store, during your commute, or wherever you happen to be when you have a free moment. FME’s system makes it easy to manage your energy account from your pocket.
Setting Up Account Alerts
FME allows you to set custom account alerts to help stay on top of your bill:
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Click your profile icon and select “Notifications”
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Choose your contact method – text, email or voice call
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Set notification frequency and reminders
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Save your preferences
Helpful alerts you can enable include:
- Payment received confirmation
- Payment failed notice
- Due date reminders
- Past due alerts
- Balance threshold notices
- Outage updates for your area
Notifications provide peace of mind that your account is in order. Receive timely reminders to pay your bill and avoid lapses.
Getting Account Support
If you ever need help with your online FME account, customer support is available:
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Phone – Call 800-464-3144 from 7:30am to 4:30pm on weekdays
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Email – Reach out anytime at [email protected]
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Chat – Talk to an agent through the online chat box
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Self-Help – View FAQs and how-to articles
FME representatives can answer billing questions, assist with payments, update account information, explain charges, reset passwords and more.
Signing Up for Paperless Billing
Go green while saving time and clutter by enrolling in FME’s paperless e-billing. Receive bills directly via email rather than through postal mail.
To go paperless:
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Login to your online account
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Under “Account Profile”, select “Bill Notification”
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Choose “E-Bill” as your delivery option
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Click “Update Preferences” to confirm
Save paper while still reviewing full statement details right on your computer, tablet or phone. Going paperless also avoids the risk of bills being lost or delayed in the mail.
Review your FME energy usage online and make paper-free payments through their user-friendly web portal. Digital account management is the smart, environmentally friendly choice.
Frequently Asked Questions
What is the deadline for paying my FME bill online?
To avoid late fees, pay your bill by the due date listed on your statement, typically around the 20th of the month.
Is there a fee for paying by debit/credit card?
A small convenience fee may apply to card payments to cover processing costs. Paying by bank account is free.
What if I didn’t get my bill in the mail?
You can view any current or past statements directly through your online account. Or call to have a copy resent.
What if I cannot pay my full bill on time?
Contact FME as soon as possible to set up a payment plan if you will miss the due date.
Can I update my account information online?
Yes, you can edit your billing address, phone number, email, bank account info and more through your online profile.
Managing your Fleming-Mason Energy account is quick and easy with digital account tools. Pay online or on your phone to save time and avoid late fees.
