Paying your water bill in Holly Springs doesn’t have to be a hassle With multiple convenient payment options, you can easily pay your water bill online, by phone, by mail or in person This article will walk you through the different payment methods and tips for paying your Holly Springs water bill with ease.
Online Payments
The easiest way to pay your Holly Springs water bill is online. The town offers a secure online payment portal where you can pay by credit card, debit card or electronic check
To start, go to the Holly Springs website and click on “Pay My Bill”. This will direct you to the payment portal where you can either login if you already have an account or register as a new user.
Registering only takes a couple minutes. You’ll need your account number and an email address. Once registered, you can save your payment information to make paying even quicker in the future.
The great thing about online payments is that you can pay anytime, anywhere as long as you have an internet connection. You don’t have to worry about getting to the town hall during business hours or waiting on the phone. Payments made before 11:59pm will be processed the next business day.
Online payments also allow you to view your balance and payment history. You can see your current charges, when your last payment was made, upcoming due dates and more. Having all this information available 24/7 makes managing your water bill easier.
Phone Payments
If you prefer to pay your water bill over the phone, Holly Springs offers an automated payment system. To use it, call (919) 577-3111 and follow the prompts to make a payment.
The automated system is available 24/7 so you can pay your bill on your schedule. However, phone payments can take longer than online payments since you have to navigate through menus and enter payment details using your phone keypad.
Before calling, make sure you have your account number handy as you’ll need to enter it to access your account. The town accepts payments from debit cards, credit cards and electronic checks over the phone.
One thing to note with phone payments is that your bank account or credit card must have the exact name that is on your water account for the payment to go through. Even small differences or typos can cause a payment to fail so having your account number and billing information ready is key.
Mail-In Payments
For those who prefer more traditional payment methods, you can mail your water bill payment to the Town of Holly Springs.
Payments should be sent to the address printed on your payment coupon or envelope. The mailing address is:
Town of Holly Springs
PO Box 8
Holly Springs, NC 27540
Mail-in payments must be received by the due date to avoid late fees. Allow 3-5 business days for your mailed payment to reach the town hall. Payments received on weekends or holidays will be processed the next business day.
The town accepts checks or money orders only for mailed payments. No cash payments should be sent. Write your account number on your check or money order and include your payment stub to ensure proper crediting to your account.
Be sure to send your payment at least a week before the due date to avoid late fees. The town does not consider postmarked dates, only when payments are received. Late payments may be subject to additional fees.
Drive-Through Drop Box
For a fast and contactless way to pay by mail, the town has a drive-through drop box located in the parking lot beside town hall.
To use it, simply place your payment in an envelope with your bill stub and drop it in the silver drop box anytime day or night. This secure box is checked daily by town staff to collect payments.
Like mailed payments, only checks are accepted in the drive-through box – no cash payments. Be sure to write your account number on the check and include your payment stub for proper crediting.
Funds dropped in the drive-through box before 4:00pm on business days will be processed the same day. Payments after 4:00pm or on weekends/holidays will be processed the next business day.
The drive-through box is a great option if you want to hand-deliver your payment but avoid going inside the town hall. It’s quick, secure, and extends payment hours beyond normal town hall hours.
In-Person Payments
You can also pay your Holly Springs water bill in person at the town hall located at 128 South Main Street. In-person payments allow you to pay by cash, check, money order or credit/debit card.
Town hall is open Monday-Friday from 8:00am – 5:00pm except on holidays. When paying in person, go to the first floor finance office. You may need to take a queue number and wait until called.
Having your account number and billing stub will help speed up the process. Make sure to bring a valid photo ID if paying by credit card as this may be required.
For large cash payments, call ahead to ensure the finance office will have enough available cash on hand that day. Cash payments should include exact change when possible to aid the town cashiers.
In-person payments during town hall business hours will be processed same day. Payments after 5:00pm will be processed the next business day along with drive-through box and mailed payments.
Payment Extensions
If you need more time to pay your Holly Springs water bill, you can request a payment extension. To qualify, your account must be in good standing with no prior late payments.
Payment extensions allow you to pay your bill after the due date without late fees. To request one, call the town hall finance department at 919-557-3930 before the due date.
You’ll need to provide a valid reason you are unable to pay on time that month. Reasons like medical hardship, death in family, temporary loss of income may qualify you for an extension up to 10 days past the due date.
The town reviews each extension request individually and may ask for documentation to support your hardship case. Extensions are only valid once approved by the finance department – do not assume your request was granted without confirmation.
The goal of payment extensions is to give extra flexibility to customers facing temporary financial struggles. They are not intended as indefinite relief for ongoing inability to pay water bills. Customers are generally limited to two payment extensions per calendar year.
Avoid Late Fees
To avoid getting hit with late fees, pay your Holly Springs water bill by the due date each month. Late fees are 1.5% of your balance.
On day 31 past the due date, your water service may be disconnected if the bill remains unpaid. Reconnection fees apply to resume service after disconnection.
Setting bill reminders and paying a few days early provides a buffer in case payments get delayed in the mail or take extra time to process. Online and phone payments offer same day and next day processing if made before cut-off times.
Review your monthly water usage and reach out early if you see spikes or higher bills you may struggle paying. The town wants to help customers pay on time and avoid extra fees. Communicating about billing concerns quickly can prevent issues down the road.
Paying your water bill in Holly Springs is easy when you pick the right payment option for you. From online to mail-in to in-person, choose the method that fits your needs each month. Mark your calendar with due dates and allow extra time for mailed payments. Watch for usage spikes and request an extension if you need temporary relief. With all the convenient payment choices, you can keep your Holly Springs water flowing with ease.
