Indianapolis Power & Light Company (IPL) provides electricity to over 500000 homes and businesses in Indianapolis and central Indiana. As the local energy utility they offer a variety of options for customers to pay their electric bills conveniently. Read on to learn the easiest ways IPL customers can pay by phone, online, by mail, or in person.
Overview of IPL
IPL is the electric utility that serves Marion County and eight surrounding counties in the greater Indianapolis metro area They generate power from coal, natural gas, solar, and wind sources and distribute it via over 4,000 miles of transmission and distribution lines
As a subsidiary of AES Corporation, IPL is focused on providing safe, reliable, and affordable energy to improve lives. They aim to give customers flexible billing and payment choices.
Ways to Pay Your IPL Bill
IPL offers multiple payment channels to fit any schedule or preference:
By Phone
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Call 1-800-822-2920 to pay by automated phone service, available 24/7.
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Select “Express Check” and enter your 10-digit IPL account number.
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Follow prompts to pay by debit card, credit card or checking account.
Online
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Visit IPL’s online payment site anytime.
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Pay by e-check from your bank account or with Visa, Mastercard, Discover or American Express.
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Free for e-check payments. Credit/debit cards have a $1.95 transaction fee.
By Mail
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Mail your payment stub and check or money order to:
IPL
PO Box 110
Indianapolis, IN 46206-0110 -
Allow 5-7 days for delivery and processing time.
In Person
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Pay at an authorized pay agent like Kroger, Marsh, Meijer, Walmart. $2 service fee applies.
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Visit IPL’s Customer Service Office at 2102 N. Illinois St. in Indianapolis.
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Use the walk-up payment kiosk, open 24/7. Cash or check payments only.
Helpful Payment Tips for IPL Customers
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Have your 10-digit IPL account number handy when making payments.
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Allow at least 1 business day for payments to process before due date.
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Get email or text alerts to know when your bill is ready and avoid late fees.
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Set up auto-pay from your bank account to make payments on time, every time.
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Go paperless with e-bills to reduce clutter and access statements anytime.
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Budget billing averages costs over the year to avoid seasonal spikes.
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IPL does not charge late fees until the day after a due date.
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If you’re struggling to pay, ask about energy assistance programs or payment plans.
Avoid Service Interruptions
Missing an IPL payment can lead to extra fees, shut off notices, collections, and power disconnects. Pay on time and in full each month using IPL’s convenient phone, online, mail, or in-person options. Sign up for account alerts to stay on top of due dates.
Get back on track with past due balances by setting up payment arrangements tailored to your situation. IPL provides tools and resources to help all customers maintain uninterrupted electric service. Don’t hesitate to contact their customer support for personalized assistance.
IPL Offerings for Easy Account Management
Along with flexible payment methods, IPL gives customers full digital access to manage accounts anytime. Key features include:
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Online account dashboard to monitor usage and billing.
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Energy Tracker to view daily usage patterns.
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Paperless e-billing and autopay enrollment.
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Customer support chat and self-service options.
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Outage alerts and reporting tools.
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Energy saving tips and program information.
Take control of your IPL account with a few clicks. Leverage online and mobile tools for easy payments, paperless billing, usage tracking, and more!
When Is Your Meter Read?
IPL makes every effort to read meters on a regular monthly schedule, made up of twenty cycles. All the locations in cycle one are read on a certain day. Next, all the locations in cycle two are read, and so on through the month.
IPL meter readers walk from house to house on their routes, reading both water and electric meters at each location. Gas meters are not read by IPL.
IPL meter readers are out in all sorts of weather, and they each walk several miles every day, reading meters. Occasionally, severe weather or an inaccessible meter keeps them from reading meters on schedule.
When a meter cannot be read as scheduled, IPL will use an “Estimated Read”. Estimated reads are generated by a computer program which calculates the customers average monthly electricity usage for the previous 12 months. IPL will reconcile the next on-site read to the previous months estimated read.
Reading a dial meter is similar to reading several clocks.
- Standing in front of the meter, record the number for each dial from left to right.
- The dials do not all turn in the same direction.
- This dial meter reading is 49438.
IPL warns of bill payment scam
FAQ
What is the phone number for Independence Utilities pay bill?
(816)325-SERV Interactive Telephone Service: Independence Utilities has interactive telephone service that lets customers pay their bills with a credit or debit card. Call (816) 325-SERV (7378) and have your account number and customer number ready. These can be found in the upper right corner of your bill.
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