How To Pay Your Marshall County Gas Bill

Marshall County Gas is a natural gas utility servicing customers in Marshall County, Alabama. If you are a customer of Marshall County Gas, there are several options available for paying your gas bill conveniently and on time each month.

Overview of Marshall County Gas

Marshall County Gas provides natural gas to over 15,000 residential, commercial, and industrial customers across Marshall County Their service area covers the cities of Albertville, Arab, Boaz, Douglas, Grant, Guntersville, and Union Grove

The utility is focused on providing safe, reliable natural gas service to heat homes and power businesses in the county. Natural gas is praised for being a clean, efficient energy source.

As a customer of Marshall County Gas you receive a monthly bill for your natural gas consumption. It is important to pay your gas bill fully and on time to avoid any late fees or disruption of service.

Online Bill Pay

The easiest way to pay your Marshall County Gas bill is online through their website. Here are the steps to pay online:

• Go to www.marshallcountygas.com and click on “Pay Bill Online”

• This will redirect you to the payment portal at new.nexbillpay.net

• If you already have an account, sign in with your username and password.

• If you are a new user, click “Sign Up” to create an account. You will need your account number from your gas bill.

• Once logged in, select the account you want to make a payment towards.

• Enter the payment amount and complete the checkout process.

Online payments can be made with credit cards, debit cards, or electronic checks. There is no fee for paying online. You can setup recurring payments or make one-time payments.

Pay By Phone

Marshall County Gas offers a toll-free automated phone system for paying your bill with a card or electronic check.

To pay by phone, dial 877-852-8477 and follow the payment prompts. You will need your account number to process the payment.

The main advantage of paying by phone is that you can quickly make a payment without creating an online account. However, you cannot setup recurring payments over the phone system.

Pay In Person

You can also pay your Marshall County Gas bill in person at one of their local office locations:

• Guntersville Office – 1245 Gunter Ave, Guntersville, AL

• Albertville Office – 507 Baltimore Ave, Albertville, AL

• Arab Office – 231 N Main St, Arab, AL

The offices accept cash, checks, money orders, and credit/debit payments. Visit during business hours Monday to Friday, 7:30 AM to 4:30 PM.

Paying in person allows you to talk directly with a customer service representative and get same day payment confirmation. However, you lose the convenience of paying from home.

Pay By Mail

To pay your gas bill through the mail, detach the payment stub from your paper bill and enclose it with a check or money order. Make sure your account number is written on the check.

Mail your payment to:

Marshall County Gas District
PO Box 1194
Guntersville, AL 35976

Paying by mail has no extra fees, but takes longer to process with the postal delays. Make sure to mail at least 5 business days before the due date.

Automatic Bank Draft

For hassle-free bill payment, enroll in Marshall County Gas automatic bank draft program. This authorizes them to automatically withdraw your gas payment each month directly from your bank account.

To signup, complete the EFT authorization form available on their website and return it to their office. Bank drafts occur on the due date each month so you don’t have to worry about missing a payment.

The main downside is that you lose control over the exact payment date and amount. Make sure you have sufficient funds when the draft occurs.

Payment Policies and Fees

Marshall County Gas has the following policies and fees regarding late, missed, or bounced payments:

• Bills are due 15 days after you receive it. Late fees apply after the due date.

• A 10% late penalty is assessed on unpaid balances after the due date.

• Accounts 30 days past due are subject to disconnection. A $30 fee is charged to reconnect service.

• Payments returned for insufficient funds incur a $30 returned check fee.

• Cash paying customers must pay a security deposit equal to 2 months average usage.

Avoid these fees by paying your gas bill in full and on time using one of the payment options. Contact Marshall County Gas if you expect difficulty paying on time.

Payment Assistance Programs

If you are struggling financially, Marshall County Gas offers programs to help qualified low-income families pay their gas bills:

• Budget Billing – Spread payments evenly over the entire year.

• Deferred Payment Plan – Delay a portion of the payment by 2 months.

• Project SHARE – Provides bill payment assistance through donations.

In addition, Marshall County Gas partners with community action agencies that provide support such as LIHEAP, FEMA funds, and Salvation Army vouchers that can be applied to gas bills.

Contact their customer service department to learn more about these bill payment assistance options if needed.

How to Check Your Gas Usage

When paying your gas bill, make sure to review your usage each month. This allows you to spot any unusual spikes that could indicate leaks or other issues.

You can check daily consumption statistics through the customer portal when you register your account. Marshall County Gas also provides charts on each bill showing gas usage over the past 13 months.

Review this usage data periodically and contact Marshall County Gas if you see very high fluctuations that can’t be explained by weather or seasonal changes. They can dispatch technicians to inspect for any potential gas leaks or equipment issues.

Monitoring your consumption will help avoid unexpected spikes in your monthly gas bills.

Signing Up for Gas Service

If you are moving to a new home in Marshall County, you will need to setup new gas service by contacting Marshall County Gas and completing an application.

You will need to provide information such as your name, contact details, social security number, and address where service is needed. A service representative will contact you to setup an appointment for turning on gas service at the property.

Be aware that a deposit may be required based on your credit history and past utility account status. Marshall County Gas will explain any deposit requirements when you signup.

Contact Information for Marshall County Gas

If you need assistance with your bill payment, managing your gas account, or establishing new service, contact Marshall County Gas customer support:

• Phone: 256-582-5641

• Website: www.marshallcountygas.com

• Email: [email protected]

• Office Locations: Guntersville, Albertville, and Arab, AL

Their team can answer any questions about payment procedures, account management, or getting gas service started at your home or business in Marshall County.

With online payments, phone payments, automatic bank drafts, and office locations across the county, Marshall County Gas offers their customers many convenient bill pay options. Pay your gas bill on time each month using your preferred payment method to avoid late fees or service interruptions. And be sure to contact Marshall County Gas if you need assistance managing payments or gas usage at your home or business.