The MassHealth Connector makes it easy for members to pay their monthly premium bills online through their secure member account portal. This comprehensive guide will walk you through the entire process of accessing your account, making one-time payments, and setting up autopay.
Overview of MassHealth Connector Bill Payment Options
Members have several options when it comes to paying their MassHealth Connector premium statements each month:
- Pay online through the member portal
- Pay over the phone
- Pay by mail with a check
- Set up autopay payments
- Pay in-person at select retail stores
Paying online is the simplest, most convenient way for most members to pay their bills.
Accessing Your MassHealth Connector Account
To pay online, you first need to have an online member account with the MassHealth Connector. Here’s how to access your account:
- Go to www.MAhealthconnector.org
- Click on the “Member Login” button
- Enter your username and password
- If you don’t have an account, click “Register” to create one
- Once logged in, you’ll be taken to your account dashboard
From your account dashboard, you can view invoices, make one-time payments, and manage autopay
Making a One-Time Payment
To make a single one-time premium payment online
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Login to your MassHealth Connector member account
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From the dashboard, click on “Make a Payment”
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Select the amount you want to pay
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Choose your payment method:
- Credit/debit card
- Checking/savings account
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Enter your payment details
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Carefully review the payment summary
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Click “Submit Payment” to confirm
The payment will be processed immediately and you’ll see a confirmation message. Payments made before 6 PM post to your account same day.
Setting Up Recurring Autopay
For hassle-free premium payments every month, members can enroll in autopay through their online account. This automatically charges your credit card or bank account each month.
Follow these steps to set up autopay:
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Go to your account dashboard
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Click on “Autopay Settings”
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Select your plan and payment method
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Choose the date you want payments processed
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Carefully read the terms and conditions
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Check the agreement box and click “Submit”
Autopay will activate immediately. Payments will deduct from your selected account on the date you chose each month going forward.
Changing or Updating Payment Info
If you need to change your payment method or account details, it’s easy to manage your billing preferences in your online member account.
On the dashboard, click “Change Payment Method” to:
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Switch from credit card to bank account (or vice versa)
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Update card number, expiration date, or security code
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Change bank account number
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Edit account holder name
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Input new billing address
Be sure to update your payment details before your next autopay date to avoid any failed transactions.
Getting Receipts and Payment History
Your MassHealth Connector member account stores your entire billing and payment history for easy reference:
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Click “Payment History” to see past transactions
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Download or print any invoice or receipt
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View pending payments and balances
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See upcoming autopay dates
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Monitor monthly premium amounts
Regularly reviewing your payment history ensures your account stays up to date and avoids lapses in coverage. Download receipts for your records.
Avoiding Late Fees and Lapsed Coverage
To prevent late fees and cancelled coverage, be sure to pay your MassHealth Connector premiums in full by the due date each month. Some tips:
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Pay as soon as you receive the monthly invoice
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Schedule autopay for at least 5 days before due date
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Update billing details if your address changes
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Contact member services if you need to discuss alternate arrangements
Even a partial payment by the deadline will keep your health plan active. Just pay the minimum amount due to avoid penalties.
Getting Help with Your MassHealth Connector Account
If you have any trouble accessing your account, making payments, or need to update your personal details, the MassHealth Connector member services team is here to help:
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Call the phone number on your member ID card
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Initiate a live online chat through your account
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Email support requests to member services
The MassHealth Connector aims to make paying premiums quick, easy, and stress-free. Paying online through your secure member account is the most convenient billing and payment option for most members. Just log in, click a few buttons, and your bill is paid – it’s that simple!
How to Use This Directory
This Directory is provided as an informational guide only to help you make informed choices when selecting your health care provider(s) and insurance plan.
This information is not an endorsement of a particular physician or health care professional’s suitability for your needs. While we have attempted to make the Directory as thorough as possible, under the best of circumstances, it will not be complete, may change during the plan year, and may contain errors or omissions. Provider information on the Directory is updated on at least a quarterly basis and extracted from a variety of sources including providers, plan provider directories, data aggregation partners, and other sources.
You have the sole responsibility to:
- Verify that the provider is in the plan network. Always call the health care provider directly to confirm that they are in the network of the plan you are considering or renewing and will continue to be during the upcoming coverage year. There may be higher costs to you if you visit a provider that is not in your plan network.
- Verify that services are covered by your plan. Contact your plans customer service department to determine if the treatment requested from the in-network provider is covered. There may be higher costs to you if you receive a service that your plan does not cover.
- Verify that the provider is accepting new patients. If you are a new patient, you should also call the provider to make sure they are accepting new patients.
The information in the Directory is provided on an as-is basis. Neither Connector nor Consumers CHECKBOOK make any warranties about the accuracy, reliability, completeness, or currency of the information, services, software, text, graphics, or links contained within the Site. . Connector AND Consumers CHECKBOOK EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTIBILITY, OR FITNESS FOR PARTICULAR PURPOSE AND SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER (including without limitation incidental, consequential, punitive damages, lost profits, cost of procuring substitute service or lost opportunity) resulting or arising from your use of or inability to use this Directory, or the care you receive or fail to receive from a provider listed on this website, whether based on warranty contract, tort or any other legal theory, and even if we are made aware of the possibility of such damages.
You agree to indemnify, defend and hold harmless Consumers CHECKBOOK and Connector against any claims, actions, suits, damages, costs, or expenses (including attorneys fees and expenses) arising out of or relating to your i) unlawful or negligent use of the provider directory; or ii) alleged breach of these terms and conditions.
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My Health Connection – How To Pay Your Bill
FAQ
How do I pay my MassHealth connector bill online?
Payments can be made by visiting govhub.com/ma/premium-billing/pay. You can still make payments by calling (866) 421-7484 (English) or (866) 481-1067 (Spanish).
Is MassHealth the same as Health Connector?
- Massachusetts’ Medicaid and CHIP program
- Covers low-income families, people with disabilities, and people affected by economic downturns
- Jointly funded by the state and federal government
How do I access my MassHealth account?
- Register through the Virtual Gateway
- Create a password and set up multifactor authentication (MFA)
- Log in to the Virtual Gateway
- Select My Account Page
- Enter your date of birth and Social Security number
- Enter your MassHealth Member ID number to see your health assistance benefit information
What happens if you miss the Health Connector payment?
If you’re in your grace period
Pay all your owed premiums to avoid losing your coverage before your grace period ends. If you don’t pay all owed premiums, you may lose your coverage dating back to the first month you missed the premium payment.
How do I pay my Massachusetts Health Connector Bill?
You can pay your Massachusetts Health Connector bill through WebPay with doxo (5 days ago). Doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Massachusetts Health. Alternatively, you can send a check or money order to the Health Connector (3 days ago) to pay your health insurance premium.
How do I get information about my MassHealth or Health Connector coverage?
Using an MA Login account is the fastest way to get information about your MassHealth or Health Connector coverage. With an MA Login Account, you can: Submit requested information, and more. If you are over 65, you can submit a change, apply for or renew your coverage, or send us information by mail or fax, or by calling customer service.
How can I pay my Health Connector bill?
You can pay your Health Connector bill by sending a check or money order for the total amount of your premium payment to the Health Connector (**make payable to “Health Connector”) and mail it ldots