How To Pay Your Norwich Public Utilities Bill Quickly and Easily

Norwich Public Utilities (NPU) provides essential services like electricity, water, and gas to the residents and businesses of Norwich, CT. If you’re a customer, you likely receive a monthly bill for these services that you need to pay promptly. But what’s the easiest and most convenient way to pay your Norwich Public Utilities bill each month? This comprehensive guide will outline the various payment options offered by NPU to make paying your bill quick and painless.

Overview of Norwich Public Utilities

First. let’s review the key services NPU provides the community of Norwich

• Electricity – Keeping the lights on for homes and businesses

• Natural Gas – Providing gas for heating, hot water, stoves, etc

• Water – Supplying drinking water and wastewater treatment

• Communications – Phone internet and TV services

NPU is proud to be one of only 40 municipal electric companies in Connecticut. They are committed to delivering reliable services at reasonable rates.

When Your NPU Bill Is Due

NPU bills for electricity, natural gas, water, and communications on a monthly basis. Your bill will include charges based on your usage as well as any fixed monthly fees for service.

It’s important to pay your NPU bill by the due date printed on your statement, usually around the 20th of each month. Late payments will incur a penalty, so be sure to pay on time.

Pay Your NPU Bill Online

The fastest and easiest way to pay your NPU bill is through their online payment portal. Just visit NPU’s website and click on “Pay Bill.” You’ll be able to securely pay by credit card, debit card, or electronic check.

Benefits of paying online include:

• Instant processing – No mailing delays
• Avoid late fees – Pay by due date easily
• Payment history – View past bills and payments
• Account management – Update account info and notifications

You can even setup automatic monthly payments directly from your bank account so you never forget.

Paying online through NPU’s portal is quick, convenient, and the smartest way to ensure your bill is paid on time every month.

Pay by Phone

If you prefer to speak to a live representative, you can call NPU at 860-887-2555 and pay your bill over the phone using a credit card or debit card.

This is a good option if you have questions about your bill but still want to pay it promptly. Just note that you can’t setup automatic payments over the phone system.

Pay by Mail

For those who still like mailing in a check, you can send your payment to:

Norwich Public Utilities
P.O. Box 1002
Norwich, CT 06360

Be sure to allow 7-10 business days for standard mail delivery and processing time to avoid late fees. Write your account number on the check or include your payment stub.

Pay in Person

You can also pay your NPU bill in person at their customer service office located at 16 South Golden Street in Norwich. They accept cash, check, money order, and credit/debit cards.

The office is open Monday-Friday from 7am-4:30pm, except on holidays. This is a good option if you prefer face-to-face customer service.

Auto-Pay Deduction

For maximum convenience, sign up for auto-pay deduction from your bank account through NPU’s online portal. This automatically pays your utility bill each month on the due date without any effort on your part.

It ensures your bill is paid on time and you never incur late fees due to a forgotten payment. Set it and forget it!

Budget Billing to Plan Costs

NPU offers an optional Budget Billing plan to make your costs more predictable each month. With this program, you pay a “levelized” bill amount based on your average annual usage.

Your account is still reviewed periodically for any adjustment needed to the monthly budget amount. Contact NPU to enroll in Budget Billing.

Payment Help for Qualified Customers

If you are struggling financially, NPU does offer some programs to help:

• Matching Payment Program – Make monthly payments matched by NPU.

• Hardship Protection – Prevent shutoff for qualified hardships.

• Assistance programs – Discounts for seniors and low-income residents.

Be sure to contact NPU right away if you think you’ll have trouble paying your bill on time. There are options to help keep your account active.

Avoid Late Fees Through On-Time Payment

Now that you know how easy NPU makes it to pay your utility bill, be sure to pay on time each month and avoid penalty fees. Set reminders on your calendar for the due date. Even better, signup for auto-pay deduction so it’s one less thing to remember.

Proper payment will maintain your good standing as an NPU customer. Reach out to them with any billing questions to prevent unnecessary fees or issues.

Paying Your NPU Bill is Quick and Convenient

NPU offers great services to Norwich residents and ensures paying your monthly bill is hassle-free. Pay online, by phone, mail or in person. You can even have payments made automatically each billing cycle.

So next time your NPU bill arrives, don’t stress. Just login online or setup bill pay through your bank account to pay it in seconds. Then get back to enjoying everything your hometown of Norwich has to offer!