If you’re a resident or business owner in Rio Rancho, New Mexico, paying your monthly water and wastewater bill is easy with the variety of payment options offered by the city’s Utilities Department. Read on for a comprehensive guide to paying your Rio Rancho water bill.
Online Payments
The fastest and most convenient way to pay is online through the City of Rio Rancho website You can make a one-time payment without registering for an account using the One Time Pay feature
To access extended features like viewing billing history and setting up recurring payments, you’ll need to create an online account. Register with your utility account number, service address zip code, and email address.
The city accepts online payments from MasterCard, Visa, Discover, and American Express credit and debit cards. You’ll receive an emailed receipt for your records.
Phone Payments
Call the Utilities Department at (505) 891-5211 to pay your water bill over the phone. Have your full utility account number ready to access the automated payment system.
You can also speak to a Utility Service Specialist at (505) 891-5020 to make a payment or ask questions about your account,
As with online payments, the city accepts MasterCard, Visa, Discover, and American Express cards for phone payments.
In-Person Payments
Visit Rio Rancho City Hall on the first floor at 3200 Civic Center Circle NE to pay your water bill in person. The office accepts cash, checks, money orders, and the aforementioned credit/debit cards.
City Hall is open Monday through Friday from 8:00am to 5:00pm.
Payment Drop Box
For non-cash payments, use the secure Utilities Department drop box located outside City Hall. Place your check or money order along with your payment stub in an envelope and deposit it in the slot.
Payments left in the drop box by 8:00am each business day will be processed as received that day.
Mail-In Payments
Mail your check or money order to the city using the return envelope provided with your monthly bill. Make sure your payment reaches the city by the due date printed on your statement to avoid late fees.
If you don’t have a return envelope, mail payments to:
City of Rio Rancho Utilities Department
3200 Civic Center Circle NE
Rio Rancho, NM 87144
Automatic Bank Draft
For hassle-free payments, enroll in the automatic monthly bank draft program. Download the authorization form from the city’s website and complete it with your checking or savings account details.
Email, fax, or mail the form with a copy of your ID to begin drafting your water bill directly from your bank account each month.
Payment Policies
Keep these policies in mind when paying your Rio Rancho water bill:
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Payment is due by the date printed on your statement to avoid penalties.
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A 10% late fee applies to overdue balances.
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Accounts 30+ days past due may have water service disconnected.
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The city does not accept cash payments for security reasons.
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Notify the Utilities Department if your address, bank account, or credit card on file changes.
Assistance Programs
Rio Rancho offers payment assistance for low-income households and senior/disabled customers through programs like Water Rebate and Adopt-A-Family. Visit the city’s website for details on qualification and enrollment.
Paying Water Bills for Rental Properties
Landlords and tenants should communicate clearly on responsibility for water bills. By default, accounts are in the property owner’s name, but billing can be arranged in the tenant’s name with proper documentation.
New Service Account Setup
Opening a new water account for a home or business you purchased in Rio Rancho? Bring your closing documents to City Hall to transfer service to your name and pay a deposit based on property type.
Closing Your Water Account
If you’re moving out of Rio Rancho, notify the Utilities Department at least one day before your move date to schedule a final meter reading and bill. Provide a forwarding address to receive your security deposit refund.
Paying your water bill on time is easy with Rio Rancho’s flexible payment options. Reach out to the city’s Utilities Department if you have any other questions or need assistance managing your water account.
Residents concerned over Rio Rancho water bill increases
FAQ
What is the phone number for Rio Rancho water bill payment?
You can also pay over the phone. Call (505) 891-5020 to talk to a Utility Service Specialist about making a payment.
Where to pay city of Atlanta water bill?
Customer Service Center—There are places to pay on the first floor of Atlanta City Hall, 55 Trinity Ave. SW, Atlanta, GA 30303 and 72 Marietta Street NE Atlanta GA 30303. We accept Visa, Master Card, American Express and Discover cards. We also accept debit card, check or money order.
Where can I pay my Arlington TX water bill?
You can pay for water with cash, a check, or a money order at Arlington Water’s customer service center at 101 W. Abram Street and 1100 SW Green Oak Boulevard, Monday-Friday, 8 a. m. -5 p. m.
How do I pay my water bill in Rio Rancho?
There are several easy and convenient ways to pay your Rio Rancho water bill: online, by phone, by mail, or in person. The city offers residents multiple options to view account information and pay their utility bills. By far the easiest way to pay your Rio Rancho water bill is online through Click2Gov, which is run by the city.
What is the city of Rio Rancho utility billing service?
Welcome to the City of Rio Rancho Utility Billing. This service offers up-to-date, online views of customer utility accounts while providing several convenient payment options. For any utility inquiries, please call 505-891-5020.
How do I send a payment stub to Rio Rancho utilities?
Mail your payment stub along with a check or money order payable to City of Rio Rancho Utilities. Send to: Please allow 5–7 days for your payment to arrive by mail and be applied to your account. Visit us on the first floor of City Hall at 3200 Civic Center Circle NE in Rio Rancho.
What payment methods are accepted in Rio Rancho?
Accepted forms of payment are: check, credit card (Master Card, Visa, Discover, or American Express). The City of Rio Rancho is happy to give its residents a simple and quick way to check on and pay for their Water and Wastewater Services online. You are now able to pay online with One Time Pay, no account registration required.
Did Rio Rancho governing body approve a utility-fund budget adjustment?
At their meeting Wednesday night at City Hall, the Rio Rancho Governing Body unanimously agreed to add $290,000 to the utility fund budget to pay for an online system for billing water and sewer services. City Councilor Bob Tyler was absent, which meant Mayor Gregg Hull was allowed to vote.
How do I Stop my Rio Rancho Water service?
Click here to fill out a Start Service Form. If you’re leaving Rio Rancho, you need to cancel your water service with Rio Rancho Water so that they don’t keep billing you. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.