Time Warner Cable, now part of Charter Spectrum, is a major cable TV, internet, and phone provider in the US Knowing their hours of operation for stores, customer service, technicians, and business support can help you conveniently get sales, technical assistance, installations, upgrades, and repairs
Spectrum Store Hours
Most Spectrum stores operate during regular weekday business hours and weekends but specific hours can vary:
- Monday-Friday: 9am-7pm
- Saturday: 10am-6pm
- Sunday: 12pm-5pm
Some locations close an hour earlier on weekends or open later mornings. 24/7 self-serve kiosks are also available at certain high-traffic centers.
Use the Spectrum store locator and enter your zip code to find stores nearby including directions and phone numbers You can also view individual store hours
Key services at Spectrum stores
- Start new services like internet, TV, or phone
- Upgrade or change existing services
- Make bill payments or exchange equipment
- Pick up self-installation kits
Note that masks and occupancy limits may be in place for health safety. Consumers are encouraged to use Spectrum’s online and app-based self-service options when possible.
Spectrum Customer Service and Technical Support Hours
For customer support and technical issues, Spectrum provides assistance by phone and online chat:
- Phone Support – 24/7
- Online Chat Support – Weekdays 7am-11pm, Weekends 8am-11pm
So phone support is available around the clock for activation, billing, repairs, and troubleshooting. Online chat has large coverage with some limitations nights and weekends.
Wait times are usually shortest mornings and 8pm-10pm when call volume is lower. Peak call times are 12pm-5pm weekdays when holds may increase.
Spectrum does not generally observe holidays for 24/7 phone support. Online chat may have reduced hours on major holidays.
Time Warner Cable Technician Hours
For new installations, upgrades, and repairs, Spectrum technicians typically work:
- Monday-Friday: 8am-9pm
- Saturday: 9am-6pm
- Sunday: Closed
Installs and service calls are made during your 2-hour appointment window within the overall service hours. You can request a morning, afternoon, or evening visit.
Note service hours can vary by location. Emergency 24/7 repair service is available for outages or critical issues. Appointments may also be scheduled outside regular hours for an extra charge.
Technicians do not work on major national holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Confirm your technician’s service hours when booking visits in case holidays conflict.
Automated Support Options
Spectrum offers self-help support options available 24/7:
- MySpectrum App – Manage your account, pay bills, troubleshoot
- Spectrum Support Site – Run speed tests, troubleshoot, start chats
- Interactive Voice Response (IVR) – Reset passwords or access account
- Outage Map – Check for service outages in your area
- Wi-Fi Hotspots – Find free public Spectrum hotspots to connect
For minor issues like checking your bill, resetting equipment, or basic how-to questions, use the automated online and mobile tools anytime without calling support.
Spectrum Business Hours
For small and medium businesses, Spectrum Business provides dedicated internet, phone, TV, and IT solutions. Their support hours are:
- Business Phone Support
- Weekdays: 7am-10pm
- Weekends: 8am-5pm
- Business Technical Support
- Weekdays: 24/7
- Weekends: Support by third-party dispatch
So Spectrum Business offers extended weekday support plus 24/7 technical assistance.
Key Takeaways
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Spectrum store hours are generally 9am-7pm weekdays, 10am-6pm Saturdays, and 12pm-5pm Sundays. Hours vary by location.
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Phone support is 24/7. Online chat is available 7am-11pm weekdays and 8am-11pm weekends.
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Technician service hours are 8am-9pm weekdays and 9am-6pm Saturdays by appointment.
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Major holidays are observed for technicians, chat support, and stores. Phone support remains open.
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Online self-help tools and apps offer 24/7 automated support options.
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Spectrum Business provides extra weekday and 24/7 technical support.
Knowing Spectrum’s hours of operation allows you to conveniently shop, upgrade, troubleshoot, and schedule service during opening times that fit your schedule. Take advantage of after hours self-help for assistance anytime.
FAQ
What are the hours for Spectrum service?
Does Spectrum have 24/7 customer service? To set up new Spectrum services, including Spectrum Internet, cable TV or Home Phone plan, call Spectrum Customer Service at 855.860.9068, Monday-Sunday, 7AM-2AM ET.
Does Spectrum have a 24 hour line?
Contact Spectrum Mobile 24 x 7 at 866.782.2681 for technical support, account or billing assistance. To order new service or customize your Spectrum Mobile plan and devices, contact Spectrum Mobile at 866.991.6500, Monday-Sunday, 7AM-11PM ET.
Where to return Spectrum cable equipment?
Can I return equipment to any Spectrum location? Yes, you can return your Spectrum equipment to any Spectrum store.
Are time Warner Cable stores open on weekends?
Weekends: The stores are open Saturday 9am to 8pm and Sunday noon to 6pm, local time. Although the customer service department is open 24 hours a day, 7 days a week, your local office adjusts hours of operation during the holidays. The observed holidays include: Time Warner Cable hosts special events [+].
What is Time Warner Cable?
Time Warner Cable is one of the largest communications companies in the world that provides services to millions of customers across the United States. If you need to find out the Time Warner Cable hours of operation, holiday hours, and locations, read on.
How do I Contact Time Warner Cable?
Time Warner Cable is one of the largest communications companies in the world. The company provides services to millions of customers across the United States. If you need assistance with products or services, you can contact the customer service department [+] by phone, email, traditional mail, by Live Chat or through social media.
What are the hours for ordering Spectrum services?
Get help ordering Spectrum services by calling Monday-Sunday, 7AM-2AM ET. Shop Spectrum services online to find the best deals available in your area. Make an appointment at your nearest Spectrum store to get the services and help you need. Find a store The My Spectrum App makes it easy to access your account.