Traverse City Light & Power (TCL&P) provides electricity to over 12,000 homes and businesses in Traverse City, Michigan. As a customer, you receive a monthly bill for your power usage that needs to be paid on time. TCL&P offers several convenient payment options to fit any schedule or preference. This guide will outline the various ways Traverse City Light & Power customers can pay utility bills.
Online Account Access
The easiest way for most customers to pay their TCL&P electric bill is through an online account. You can sign up for an online account at TCLP.org which allows:
- Viewing current and past electric bills
- Making one-time payments
- Setting up recurring auto-pay
- Checking payment history
- Updating account information
- And more!
To pay online, just log into your account and click “Pay Now” Payments can be made by credit/debit card, e-check, and digital wallets like Apple Pay It’s the fastest and most convenient option for on-time bill payment.
Pay by Phone
TCL&P offers a payment by phone option for customers who prefer talking to an automated system.
To use the pay-by-phone method:
- Call 231-932-4562
- Follow prompts to route your call
- Enter TCL&P account number
- Confirm payment amount and details
- Payment will be processed automatically
The phone line is open 24 hours a day 7 days a week for TCL&P customers to make quick bill payments.
Mail-In Payment
For those who still wish to pay their electric bill through the mail, that remains an option. Simply send a check or money order using the return payment envelope included with your monthly paper statement. Be sure to include the payment stub.
Mail your payment to
Traverse City Light & Power
PO Box 5920
Traverse City, MI 49696
Allow 5-7 business days for mailed payments to process. This is the slowest method but works if you prefer not to pay online.
Drive-Up Drop Box
TCL&P has a 24-hour drive-up drop box located outside their office building at 1131 Hastings St. in Traverse City.
Customers can drop off check or money order payments here anytime. Payments left in the drop box before 8:00 am will be processed same-day.
Pay In-Person
For those who want to hand-deliver or make a cash payment, TCL&P has a customer service office at 1131 Hastings St. in Traverse City.
In-person payments can be made Monday-Friday from 8:00 am to 4:30 pm. TCL&P accepts cash, checks, money orders, and credit/debit cards.
Payment Kiosks
In addition to the main office, TCL&P has partnered with PaySite kiosks located inside the Grand Traverse County Civic Center and Meijer on US-31 S.
These kiosks allow for credit/debit card or cash payments during the building’s business hours. Kiosk payments have a $1.50 transaction fee.
Auto-Pay for Recurring Payments
For hassle-free bill payment, TCL&P offers a free Auto-Pay program. This automatically deducts the amount due each month from your bank account or credit card on the due date.
Enrolling in Auto-Pay ensures your electric bill always gets paid on time without late fees. Customers can sign up on the TCL&P website after creating an online account.
Avoid Late Fees and Disconnection
As with any utility, it’s essential to pay your TCL&P electricity bill in full and on time each month. Failure to do so can result in:
- Late payment fee of 1.5%
- Disconnection notice after 2 missed payments
- Power shut off for non-payment
Utilize the various payment options above to easily pay on or before the due date on your monthly statement. Contact TCL&P customer support if you anticipate difficulty paying on time. They can explain potential payment plans or assistance programs.
Convenient Payment Options in Traverse City
Whether you prefer paying online, by phone, in person, or by mail, Traverse City Light & Power offers options to fit your needs. Sign up for Auto-Pay to handle bills automatically. Most importantly, be sure to pay the full amount due by the due date on your TCL&P electric bill each month to avoid penalties. Their customer service team is available to answer any payment questions.
Utility Bill Separation Implemented
Payment for utilities have separated. You will now receive one bill for water and sewer, and a separate bill for electric and fiber (if applicable).
The Citys utility billing program is through BS&A and payment gateway is InvoiceCloud.
Customer Service Hours: 8 am – 5 pm
Payment for water & sewer utilities may be made with a credit or debit card over the phone, online, or electronically through the options listed below:
The City accepts the following online payments at the water & sewer payment link
EFT (Check) payments at no fee
Credit/Debit Card payments (convenience fee of 2.95%, with a $1.95 minimum)
Google Pay payments (convenience fee of 2.95%, with a $1.95 minimum)
PayPal payments (convenience fee of 2.95%, with a $1.95 minimum)
Customers currently enrolled for auto-payment will see no change in your utility payment process. However, we encourage all customers to create an online account at Invoice Cloud so you can better manage your account and maintain the most up-to-date payment information.
Go Paperless & Manage your Water & Sewer Utility Account Online
We encourage all customers to enroll in InvoiceCloud so you can better manage your account, maintain the most up-to-date payment information, online payment options, and view your utility usage.
Drop payment in the “Red Drop Box” that sits in front of the Governmental Center.
Please pay by check or money order if making a payment in our Drop Box.
If paying both utility bills, water/sewer and electric/fiber, two checks must be made out ot each entity i.e. City and Traverse City Light & Power.
Cash payments are not recommended.
City Treasurer Governmental Center 1st Floor 400 Boardman Ave Traverse City, MI 49684
Please pay by check or money order if making a payment by mail. Cash payments through the mail are not recommended.
Utility customers may be eligible for economic assistance from the Michigan Department of Health and Human Services. Apply online at https://www.michigan.gov/mdhhs/assistance-programs/emergency-relief/eligibility or call 1-844-464-3447
Community-Owned: Traverse City Light & Power
How do I pay my utility bills in Traverse City?
If paying both utility bills, water/sewer and electric/fiber, two checks must be made out ot each entity i. e. City and Traverse City Light & Power. Cash payments are not recommended. Please pay by check or money order if making a payment by mail. Cash payments through the mail are not recommended.
How do I send a remittance to Traverse City Light & Power?
Cover the remittance stub with a check made out to the Traverse City Light and stamp the return envelope that comes with it. If you want to mail a payment, there are drop boxes in front of the Governmental Center at 400 Boardman Avenue and at the TCLP office at 1131 Hastings Street. Please do not include cash when using drop boxes.
Where is Traverse City Light & Power?
Don’t have an account? Register here Forgot your password? Traverse City Light & Power | 1131 Hastings St. | Traverse City, Michigan 49686 | Phone: 231-922-4940 | Contact Us.
Will Traverse City water/sewer bills be mailed as postcards?
csr@traversecitymi. If you live in Traverse City and pay water or sewer bills, you may start getting postcards instead of bills as early as July. This is to save money and be more eco-friendly. Stay tuned for more information. Payment for utilities have separated.
Where can I send a payment to TCLP?
You can mail your payment to the TCLP office at 1131 Hastings Street or to the drop boxes in front of the Governmental Center at 400 Boardman Avenue. Please do not include cash when using drop boxes. Customer Service located at 1131 Hasting Street, Traverse City. Cash, check, credit card and money orders are accepted.