Knowing Verizon’s Hours Can Make Your Life Easier

Have you ever needed to contact Verizon customer service, only to find yourself dialing a number outside of their operating hours? It’s frustrating when you have an urgent issue and can’t get help right away. That’s why it’s so important to know Verizon’s hours before you call.

In this article, I’ll provide a breakdown of Verizon’s hours for different services so you’ll always know the best time to call. Whether you need help with your wireless plan, FiOS services, or have a general customer service inquiry, you’ll have the info you need to reach them during business hours

Key Hours to Know

Here are the key hours you need to know for Verizon’s main customer service options:

• Wireless Customer Service: Available 8am-7pm ET Monday-Saturday and 8am-5pm ET on Sundays. The phone number is 1-800-922-0204.

• FiOS Internet, TV, and Phone Support: Available 24/7 every day of the week. The phone number is 1-888-553-1555.

• Business Customer Service Available 8am-6pm ET Monday-Friday. The phone number is 1-800-922-0204

• Customer Service for All Other Topics Available 8am-8pm ET Monday-Sunday, The phone number is 1-800-837-4966,

As you can see, most of Verizon’s key customer support options are available for an extensive part of the day. FiOS support is even 24 hours, which is perfect if you’re having connection issues in the middle of the night. The only department with more limited hours is Business customer service, so keep weekday business hours in mind if you need to call about a business account.

Hours for Verizon Wireless Stores

In addition to calling for support, you may also want to visit a Verizon Wireless store for help or to make a purchase. Store hours can vary by location, but most stores adhere to the following schedule:

• Monday-Saturday: 10am-8pm
• Sunday: 11am-6pm

Some locations may stay open an hour later on weekends or have reduced hours on Sundays. Be sure to check your local store’s hours before visiting. You can find these hour listings on the store locator page on Verizon’s website.

Mall kiosk locations tend to follow mall hours, which are typically 10am-9pm Monday-Saturday and 11am-6pm on Sundays. But again, verify the hours for your specific kiosk.

Variations in Store Holiday Hours

Verizon stores observe most major holidays by closing for the day. These include:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

However, store hours can vary on other holidays like Easter, Veterans Day, and Thanksgiving weekend. Some locations may close early the day before a holiday as well. It’s a good idea to check upcoming holiday hours for your local Verizon store before going. You can typically find a holiday hours listing on the store’s individual web page.

Hours for Verizon’s Other Key Services

Beyond customer service and retail stores, here are the hours you should know for other Verizon divisions:

• Verizon Sales Team: Available 8am-9pm Monday-Friday, 9am-6pm Saturday, and 9am-5pm Sunday.

• Verizon Fios Installations: Monday-Saturday from 8am-8pm. No installations on Sundays.

• Verizon Tech Support: 24/7 support available every day.

• Verizon Wireless Tech Support: Available 24/7.

• Verizon Wireless Order Support: Available 7 days a week from 8am-10pm ET.

• Verizon Accessibility Support: Available Monday-Friday 8am-5pm ET.

As you can see, Verizon provides extensive operating hours for most key services. Areas like sales, installations, and tech support are available outside of traditional business hours to accommodate busy schedules. Only a few specialized teams like Accessibility Support have more limited availability.

Contact Hours for Billing, Payments, and Account Management

Managing your Verizon account? Here are the departments to call and hours to call for billing questions, making payments, or account management:

• Billing Inquiries and Disputes: Available 7am-10pm ET Monday-Sunday.

• Account and Plan Changes: Available 24/7 every day of the week.

• Payment Arrangements: Available 7am-7pm ET Monday-Friday.

• Collections Department: Available 7am-5pm ET Monday-Friday.

• Auto Pay Enrollment: Available 24/7.

Most account management needs can be taken care of any time of day or night thanks to Verizon’s expansive contact hours. The Collections department is the only one with limited availability, so plan to call them during the weekday.

Contacting Verizon’s Corporate Offices

If you need to mail something to Verizon’s corporate office, here is the address:

Verizon Communications Inc.
1095 Avenue of the Americas
New York, NY 10036

You can call their main corporate number at 1-212-395-1000. Corporate office hours are Monday-Friday from 8:30am-5:30pm ET.

Key Takeaways on Verizon’s Hours

To summarize Verizon’s hours:

• Customer service is available 7 days a week, with 24/7 support for FiOS.

• Wireless stores are typically open 10am-8pm Monday-Saturday, 11am-6pm Sunday.

• Holiday hours may vary at retail stores. Check your local store for upcoming closures.

• Critical support services like tech support and activations are 24/7.

• Most account management tasks can be done at any time.

• Corporate offices keep weekday business hours.

Hopefully this breakdown gives you a better grasp of Verizon’s operating hours. Now you’ll know exactly when to call for any customer service or support needs. With many teams available outside 9-5 hours, Verizon provides extensive options for contacting them at your convenience.

The next time you need to reach Verizon, use these hour listings as a reference. This will prevent you from calling outside of their service windows and wasting time waiting on hold. Knowing their hours can make your experience quicker, smoother, and more effective.

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