As a customer of Paducah Water Works, paying your water bill on time each month is important. Failure to pay on time can lead to late fees and even service disruption. Fortunately, Paducah Water Works offers several convenient payment options to fit any schedule or preference.
In this comprehensive guide, we’ll explore all the ways you can pay your Paducah water bill, from online payments to phone payments to in-person payments. I’ll walk through the step-by-step instructions for each method, outline the fees and policies, and provide tips for a smooth payment process.
Whether you prefer the ease of automatic payments or need to directly pay each month, this guide will have you covered. So read on to learn about all the payment choices and how to use them to pay your Paducah Water Works bill with minimal hassle.
Online Bill Payment
For fast and easy bill payment 24/7, the online option through Paducah Water Works is hard to beat. Here’s how it works:
Step 1: Set Up Your Online Account
-
Visit pwwky.com and select “New User Registration”
-
Enter your Paducah Water Works account number, email, name, and create a password
-
Click “Register” to create your online account
Step 2: Log Into Your Account
-
Go to pwwky.com/pay-online and enter your email and password
-
Click “Log In” to access your account dashboard
Step 3: Make a Payment
-
From your account choose “Make Payment” and enter your payment amount
-
Select your payment method – credit/debit card or checking account
-
Enter your payment details and submit
-
The payment will process immediately
Benefits of Online Payments
-
Available anytime from your computer or mobile device
-
Fast and easy one-time or recurring payments
-
Save payment methods for future use
-
View past statements and billing history
-
No fees to pay online
Paying By Phone
To pay your Paducah water bill over the phone, follow these steps:
Step 1: Call 270-442-2746
-
This automated payment line is available 24/7
-
Have your 9-digit Paducah Water account number ready
Step 2: Select “Pay Bill”
-
Press 1 on your phone to select the “Pay Bill” option
-
An automated voice will prompt you through the process
Step 3: Enter Payment Details
-
Confirm your account balance, then enter your credit card number, expiration date, and CVV
-
Debit cards and checking accounts can also be used
-
Follow the prompts to complete your payment
Step 4: Get a Confirmation Number
-
Write down the confirmation number provided at the end
-
Keep this number as proof of payment
Phone Payment Tips
-
Call during off-peak hours to avoid long holds
-
Have your account number, card, and billing info ready
-
Save confirmation number in your call log or notes
-
No fee for paying by phone
In-Person Payments
To pay your bill in cash or check, you can visit the Paducah Water Works office:
-
Located at 1800 N 8th St, Paducah, KY 42001
-
Office hours are Mon-Fri, 8AM – 4:30PM
-
Bring your printed bill or know your account number
-
Get a receipt as proof of payment
-
An after hours drop box is also available outside the building
-
No fees for paying in person with cash/check
Automatic Payments
For hands-off bill payment, enroll in automatic monthly payments directly from your bank account. Here’s how:
Step 1: Download the Authorization Form
- Get the pre-authorization debit form at www.pwwky.com/customer-service/direct-debit
Step 2: Fill Out the Authorization Form
-
Provide your Paducah Water account number, name, address, etc.
-
Enter your bank routing and account numbers
-
Select the date you want payments withdrawn
Step 3: Submit the Form
- Return the completed pre-authorization form to Paducah Water Works
- Payments will now automatically deduct each month
Benefits of Auto-Pay
-
Payments deduct on time, preventing late fees
-
One less bill to remember each month
-
Avoid checks, stamps, payment drop-offs
-
Get signed up in minutes
Payment Policies and Fees
When paying your Paducah water bill, be aware of the following policies:
-
Bills are issued monthly and due within 15 days
-
Late fee of 10% applied to overdue balances
-
Accounts 30+ days late may have water service disconnected
-
$25 fee to restore disconnected service
-
No partial payments accepted
-
Payments by credit card have a 2.5% processing fee
Troubleshooting Payment Problems
Despite the various payment options, you may occasionally run into issues paying your Paducah water bill. Here is some troubleshooting guidance:
-
If the payment website or phone line is down, try again later or use another method
-
For declined credit/debit card payments, verify your card details are correct
-
If automatic payment doesn’t deduct, contact your bank and Paducah Water Works
-
For errors on your bill, contact customer service before attempting payment
-
If already disconnected, you must pay past due balance plus $25 reconnection fee
-
Reach out to customer service if you cannot resolve a payment issue
As long as you stay on top of your bill and understand the associated policies, paying your Paducah Water Works bill should be quick and hassle-free each month.
Frequently Asked Bill Payment Questions
Any other questions about paying your Paducah water bill? Here are answers to some commonly asked questions:
What are the accepted payment methods?
Paducah Water Works accepts payment by cash, check, money order, debit, credit card, automatic bank draft, and online.
When is my water bill due?
Bills are due 15 days after being issued. The due date is printed on your monthly statement.
Is there a fee for credit card payments?
Yes, a 2.5% processing fee is applied to payments made by credit card.
How can I check my balance due?
You can check your account balance online, by phone, or by contacting customer service.
What if I’m struggling to pay my bill?
Contact customer service immediately if you are having difficulty paying on time to discuss payment plan options before service is disrupted.
Can I pay at another location besides your office?
Yes, payment drop boxes are available at several local retailers. See pwwky.com for details.
What do I do if I’m past due and disconnected?
To restore service, you must pay the past due amount in full plus a $25 reconnection fee.
Paying Your Paducah Water Bill With Ease
Paying your Paducah Water Works bill each month is a breeze when you utilize one of the convenient payment methods – online, phone, automatic, and in-person.
This guide outlined the quick, easy steps for each option along with policies and troubleshooting tips.
Remember to pay on time every month and keep your account in good standing. Reach out to customer service if any payment issues arise.
With these bill payment options, you can say goodbye to worries about late fees and disrupted service. Paying your Paducah water bill is a simple task you can quickly check off your list.
